Chewy.comReviews of chewy.com

My dog’s prescription medication from Chewy is part of an autoship order scheduled for every 3 months. This month I got an email saying it shipped on July 7 out of Phoenix and it was expected to arrive by July 10. On July 10 I checked the tracking and found that it had been “misdirected” and arrived in Denver (I’m in Oregon). From Denver it travelled through deserts in the scorching heat to Reno and to Vancouver WA on July 13. It finally was out for delivery, but I did not accept delivery. I’ve called Chewy customer service twice over the past week and explained I would not give this to my dog because it’s very likely gone bad because it should not be exposed to heat for prolonged periods. Both times I was told a replacement would be overnighted to me. Each time, a replacement was not shipped at all. I went to my vet today to pick up the medication for my boy. Will never use Chewy for medications for my pets again. Hopefully they will reimburse me for the unusable medication that was returned to them.

I recently placed a CHEWY order with Bianca. She asked about my cats by name. I told her Calypso was no longer with us. Yesterday I received a dozen long stemmed roses from CHEWY with a sympathy card. Who seriously has such good customer service? I've always been impressed by Chewy's service and efficiency. And Bianca raved about them as an employer. CHEWY is an example of a great business model. I'm a customer for life.

Chewy has always had really great customer service in my experience. 4 years ago I ordered a leash and harness, but the leash was not in the package I received even though both items were marked as delivered. After sending a quick message about the mix-up, they shipped me the leash- no questions asked. More recently, I ordered a harness that was too large. Since there wasn't a smaller size available, I sent a message requesting a refund and within maybe 1 to 2 hours the refund was being processed. They also emailed directions on how to donate the harness to a shelter. Chewy is now my go to for pet supplies (unless I can find the exact same product for a better price in store) and I would recommend them to anyone.

My vet sent in a script for Miritaz for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.

My dog that I had for 15 years recently passed away. I had her before my husband and kids, when I was single and in my early 20s, losing her has been so hard. She was the greatest dog in the world. I messaged Chewy asking if there is a way to put a date of her passing away to kind of memorialize her because i did not want to delete her from my pets. They were very responsive and told me there is a way to do that and made it happen but then a week later i received a dozen sunflowers from Chewys customer service to my door. Never knew a company to be so compassionate to their customers and their pets. Thank you so much ♡ our vet for all those years didn't even send us anything.

I have always been impressed with the outstanding kindness and professionalism of Chewy employees, but I can't praise this company enough with the compassionate and generous way I was treated with the recent and sudden passing of my cat, Josephine. They went over and beyond what I would expect from any company, and I am grateful such a company still exists in our society. I would recommend them (and have) to anyone who has pets.

I have used Chewy for years and have never really had an issue. I would have also recommended them to others in the past. If your pet is healthy and can eat alternatives to out of stock options, you can probably use Chewy without issue. That is not my situation anymore. My cat has IBS/Lymphoma and requires a prescription food that I have set on autoship from Chewy. On a whim, I decided to check on the food today despite the email from a few days ago asking me to review my upcoming autoship order. Nothing seemed awry in the email. I was shocked to see that the prescription food is out of stock. My cat gets really sick vomiting 6-7 times a day when not on this food. Chewy gave me no notice. The only reason I found out about it being out of stock is I manually checked on the food. So now I am less than 2 days ahead of the autoship scrambling to find food so my pet isn't sick. Chewy may be convenient but it is now unreliable. I cannot recommend them to people who need prescriptions of any sort. I also feel like their lack of communication is awful particularly when the well being of animals is involved. They clearly do not care enough about pets needing prescription diets to be in better communication about getting low in stock.

Chewy, I am writing to express my disappointment with you. When you send out a message stating that you’re preparing to send out an order, it should be accurate. Misleading your customers is detrimental to your business and can be detrimental to the health of the patient. If there are difficulties in getting approval, please communicate this to your customers instead of remaining silent. I am quite disappointed with the service I received and hope that you will improve your communication and service standards moving forward.