Chewy.comReviews of chewy.com

Chewy has an outstanding customer service that cares about their customers and their pets. Our dog passed and we failed to cancel our next order, chewy refunded and sent flowers in sympathy.

Sent me the wrong items. When I callled they said they would replace them at no charge because they already had the money I had paid for the wrong. Well they not only charged me again but they added another $10.00 to my account. I have been taken and I will never do business with them again. I never received anything for my money.

My sister got a cat for her birthday, so I decided to give her a gift certificate from Chewy.com. After processing an acct and providing all information, I was able to order an e-gift certificate to be sent to her email acct on her birthday. Following checkout, I saw that they charged my credit card, but my sister never got the gift. I then found a note in my email asking me to respond with a confirmation for “Security reasons”. I responded confirming that I had recieved the email and made the order and ask what more I needed to get my gift email sent. They then bombarded me with information requests by email regarding my mailing addresses and names of my own pets claiming they needed them for security. I had already provided most of the info when signing up, so responded that they already had the info. The emails also had links to sign into my acct, which when clicked, got flagged as dangerous by Mcafee anti-virus. They continued to demand more personal information and when I refused, they claimed to be sending my Oder to their security department and it would take 48hrs for them to make a decision. So I canceled my order and my acct, and purchased a gift card from Petsmart.

Chewy is the best website around. They have a huge selection, their prices are great & they deliver the next day usually...thanks Chewy.com!

Chewy has been absolutely amazing. I’ve been ordering them for a little while with no issues at all. I called chewy to cancel my monthly order. No problems. Then amazing to me….. a received a beautiful bouquet of flowers from Chewy. I have never had a company be so wonderful and truly caring. Chewy-that meant so much to our family. Thank you!!

Chewy.com is the best! They have a great selection of products and have reimbursed me several times if my cat didn't like something. The customer service is always friendly and helpful. I don't normally bother to write positive reviews about places,but chewy is so wonderful that I had to. :)

I can’t say enough positive things about Chewy. They make the ordering process easy (even when Rx is a factor). The deliveries are prompt and we’ll packaged. There is no shipping and handling fee. When our pet needed to be put down we had just received $300 worth of food and medication. Chewy put through a credit on our credit card with no hassle and sincere sympathy for our loss. We didn’t even need to return the product. We were able to donate them to a shelter. Finally, we received flowers from Chewy and a condolence card. How awesome is that? Whoever is running this company knows how to treat and keep lifelong customers. Way to go Chewy!

I've been ordering from Chewy for years. One of the latest items I ordered was quite disappointing-a wood box toy with holes that four toys are supposed to be inside. When it came the toys were packaged separate and dropped right in, so you cat owners know, that means the cats pulled the toys right out and ran off. Now the box itself just sits empty unless I get up a thousand times to put the toys back in. For the first time I went to leave a poor review to help other cat owners and found the site would not load the review. I tried positive reviews on other items to see if it was an issue with the site and they all were accepted. The only explanation is that Chewy is doing what a lot of businesses are doing now, and that is to "curate" the reviews by not allowing bad ones to load. That fact, and the fact they use FedX for their carrier who delays, damages, and misdirects a good portion of my orders is making me lose my desire to keep doing business with this company. Going to Petsmart instead.