Chewy.comReviews of chewy.com

so its like chewy doesn't accept fax or email from the vet which has the prescription, chewy web site doesn't allow attach the prescription. Gush and the vet and chewy have issue so for example the vet would subscribe .3 ml where chewy have .5 ml and like seriously month between these two in order to get the med for the cat so yes chewy try to act as the eye doctor their web site upload and attach the prescription, and in general human clinics use fax,email they try all approaches to facilitate communication but yes chewy is brick and doesnt have all the pet meds what a pain chewy is.

I always receive excellent customer service. The call center is courteous, kind and professional. I have several cats and ordering from Chewy minimizes the need to go with overpriced products in store chains.

We have used Chewy for many years, we recently purchased food for one of our pups and he wouldn’t eat it. When I called to see if I could return and unopened box, One of the first things Tiana the rep asked was how my dogs were doing. I informed her that one of my boys passed over the rainbow bridge and I was heartbroken. She let me know they were there to talk to if I needed to, she updated the system to no longer receive personalized recommendations for Tonka, refunded the cost of the food and asked me to donate to a shelter. Yesterday evening I received a flower arrangement with condolences from Tiana and the team at chewy. What company does this? Remarkable customer service.

Company offered a set price for autoship,than raised the price by 20+ dollars, then deducted the "gift card"..price is also different on 2nd autoship. I cancelled..false advertisement!

chewy.com pulls this con game of continuously sending me $20 off coupons with codes. However, buying the items with these codes always returns "Your order is not eligible for promotion code XXXXXXXX". At least Petco and Petsmart will give discount codes that apply to all purchases.

The service is great. They stock a huge selection and ship it really promptly. The whole experience is really well done. Their customer service is also amazing. I wanted to return some food because my cat passed away before the shipment arrived and they immediately refunded me and said we could just donate it all to a shelter, which is such a fantastic response.

Chewy.com is the real deal. I have an auto-ship subscription for one of my dog’s Hills Diet meals and it always arrives quickly (within about 3 days of ship date) and right on time. Chewy.com could seriously rival Amazon delivery efficiency! Chewy also showed that they are a class act when they accepted my boyfriend’s unopened orders after his dog passed. That made me an immediate fan. :)

Such a wonderful, caring company with such marvelous customer service. Yesterday was the worst day of the year for us. When I notified Chewy that we would no longer be needing their services, the rep was so very understanding and assured me that my account would be cancelled and to donate the food. Today I received a beautiful bouquet from them!!! What company does that?!?! Best experience from a sad, sad day.