Chewy.comReviews of chewy.com

Chewy bravo for having such a great guy like Cole working in customer service. You should be very proud of his knowledge and quick thinking helped me figure out situations with my orders, and he was able to work things out to fit my needs. He is quite a valued employee of yours. He is very considerate, polite, and professional. He was a problem solver who I won’t soon forget. He helped me with confusion about what I was feeding my dog, who is a senior and has renal issues, and I am very, very grateful. Everybody has opinions here, but in my opinion, Chewy does an exemplary job. The thing that can’t be helped, though, is that prices and life are going up, but this is in every retail store. Nothing is more valuable than my pets, so I am happy to get the best of what Chewy offers. with Cole,working in your Customer Service and his care for knowing many facets of your industry he deserves and a pat on his back. Thanks So Much Cole🐾🐾🐾 Thanks Again CHEWY for being there ! ⭐️⭐️⭐️⭐️⭐️

Chewy has recently expanded into Canada and I am fortunate enough to be able to get deliveries in my area of Ontario. This was a welcome experience after having discovered that Amazon.ca was raising its prices alarmingly. I switched all my Amazon subscribe and save to Chewy auto-ship several months ago and things have gone well. When I needed help I called their number expecting the usual very long waits till the company answers, plus more time spent trying to run interference past an untrained robot to an unskilled, uncaring customer service representative. Imagine my surprise when my call was answered on the first ring by a real live human being!! She resolved my issue quickly and pleasantly and even asked after my pet, by name. It was like a breath of fresh air and almost felt like I was talking to a friend. Combine that with some of the most reasonable prices I have been able to find lately and I think the Chewy company is a real winner.

Changes prices of regular purchase without notice. Don't call customer service after hours. It's a racket to get you to just pay and not realize how much they up the price. Don't do auto ship!!!

I spend about $200 a month at Chewy on dog and cat food and I'm very happy with their standard shopping experience. Everything comes on time and I've never once had a problem. Five stars. Chewy's pharmacy rates a 1. The approval process is slow and archaic and waiting 7-10 days for a necessary medication is ridiculous. My vet sent me a copy of what was sent to Chewy and Chewy claimed they didn't receive it. More than once. In the meantime, my cat suffers.

Sent multiple emails, no response. They sent my order to the wrong address. Definitely wouldn’t recommend

best customer service 👍👍👍

Excellent customer service. Super fast delivery sometimes the next day.Don't have to go to Pet store to buy heavy bags of litter &heavy cases of can food&dry cat food.Easy on my back just pick up off of door step.So convenient.

The customer service representatives are amazing ambassadors for the company. On July 20 I lost my beautiful Maltese. When I spoke to Kimberly and told her to please discontinue AutoShip, she was genuinely consoling me like a friend. Two days later beautiful bouquet and beautiful card arrived. Five stars are not enough to describe this company!