Chewy.comReviews of chewy.com

I placed an order for my cat and dog, on behalf of my 75 year old grandmother. She wanted me to use her card so I did, 3 days in a row now I've been forced to call and hand her the phone for her to explain that I'm her grandson and it was her card being used and 3 days I've heard the same reply" I guess they didn't record the information properly." Once I figure this headache out I'm getting my order and deleting my account. I'm not sure what changed but the sites definitely going in the wrong direction being this inconvenient.

Their customer service has really tanked in the last month. This morning I called to find out when the current promotion ended. I shop via the app and when you click for exclusions, it takes you back to the homepage. So I spent all day building my cart to get to $100. Then tonight I went to checkout and it said there was an error with the code. Called customer service and Katie said that my items weren’t eligible. I asked to talk with a manager because that couldn’t be right as I spoke with someone this morning in customer service who did not say anything about specific items. The manager (Betty) said that my items were not eligible. I tried to explain that I was on the phone with customer service earlier in the day (which she could also see) and nobody said there was anything wrong with the items in my cart. Also, I don’t know how it’s the customer's problem that the app doesn’t work properly. Basically, nothing they could do. Tried to offer 10% off but can get the stuff cheaper than that on Amazon. Disappointing because we used to like this company and the best thing about them was the customer service and caring for our pets.

I've ordered from Chewy for several years now and I've always been happy with the service and items. I've ordered everything from treats to shampoo to medication. Recently my little fur baby of 14 years passed and Chewy was more than kind and thoughtful to let me know that they were thinking of us. I appreciate them more than you know.

The only reason I give chewy this review is because of customer service. I had a chat with one person and they told me a product I ordered wasn’t eligible for my promo I entered, I looked the the eligibility and it didn’t say anything about that product, the next day I reached out again, only to be told that product was eligible for that, but I cannot receive my promo because another issue with a different promo they had going. I was told I entered the promo that I didn’t enter. I told them I only entered the promo that I was trying to receive. The person I spoke with was Jody P. I asked Jody who could I speak with to properly handle my situation and Jody ignored my question about 3 times, then I asked for Jody’s boss name which was also ignored. Then Jody ended my chat without me saying I was done nor giving me the name so I could speak with them. But shipping and supplies are great.

If you are looking to purchase pet products online, I recommend Chewy. Chewy has provided me with incredible customer service and REAL people with whom I can speak! I value and appreciate this. Thank you, Chewy.

I was very frustrated with chewy. As most know it’s expensive for heartworm and flee and tick medicine on large breed dogs. I was so excited to order because I had a 20% off coupon. The coupon said good through 7/30/24. I called because I couldn’t get the coupon to work. So I called customer service. What they should have done was to honor the coupon and keep customer happy. The girl wanted to argue and tell me coupon was expired. I said it wasn’t. Let’s help the customer and the pup ! Just let me use the coupon, it’s not thousands of dollars. I will purchase elsewhere, and maybe bring my other auto ships elsewhere

Sorry you lost your pet, but Chewy does not care about you. Just fake pretend actions. Chewy sells farmina which used ot be a great bran dmade in italy . but they switched their processing to serbia for chewy orders and neither company told anyone. i find out years later it harmed a pet of mind horribly. Next up i have spend tons of money on chewy buying fancy feast. purina makes it and turns out that's the source of my cats' diarrhea and vomiting. i had bought many cases and asked chewy to refund some. isntead of apologizing they required i send everything back they made up 4 different fedex returns. phone support said i could put all cases in one big chewy box and just put one of the labels on the outside and the rest inside. They completely screwed up the return and i have had no less than 11 customer service people telling me completely different reasons. Now a supervisor Carol contacted me and said there was no movement on 3 of the receipts. Instead of looking at what was logically going on and refunding me I'm now dealing with trying to simply be refunded for a 5 cases out of at 15. I have spent over 50k on chewy over the years and now have to look elsewhere. I see all the sad and vulnerable people who lost their pets praising chewy for being so nice when their pets died. Please people don't think they care. It such a slimeball tactic to make chewy look good. Going to try petco and petflow now. Update, now the bad rep is making up absurd lies. i wonder if their supply team is reselling returned pet food on amazon.

We had been and are customers with older dogs and our oldest died. Chewy shipped a bag of his very costly food and he obviously cannot use it. I contacted them to ask if I could return it and they refunded me and asked me to take it to my local animal shelter. I am so beyond happy with their response I cannot express it more. There are not many companies that care enough for animals but let alone for their caregivers. Thank you Chewy.