Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sara M.
Chewy has taken care of my pets for years. I just lost my cat, and sent Chewy a message that she passed and to please stop the auto ship. No kidding they sent me flowers and a sweet note for sympathies for my loss. AMAZING COMPANY
Kathleen L.
Every interaction I’ve had with the Chewy team has been great. Previously when I forgot to change the auto ship address they sent me a new order no problem, and my orders have always been process and delivered quickly. However the email I just received from one of the team members went above and beyond. Recently my Cassi passed away and I reached out to ask about returning a product. Not only did they process my refund, they wrote a heartfelt message of condolences and support that brought me to tears. It meant a lot that a total stranger would extend so much kindness
HJ
Would give zero stars if I could. Placed an order, Chewy took the money then cancelled the order and deactivated the account. Even after our details were verified by phone at their request. Customer services would not help. Spam you with emails also.
Sherry M.
I have been receiving Chewy's auto ship for years. I have multiple pets and spend between 1,000 and 1200 every month on my auto ships . I am sooo disappointed in them recently . They used to have wonderful customer service but lately it's been horrible. I have my auto ship scheduled for every 2 weeks yet it randomly has been debited from my bank account in 8 days , 10 days etc. instead of every 2 weeks, I explained to many customer service reps and even a manager that I don't want it debited randomly and that I chose every 2 weeks because I don't want it every 10 days or even 8 days. They promise it won't happen again every time. Last month the rep changed it to every 8 months and said just hit " ship now " when you actually want it and then it won't come out early . I told her I'd try that but again this month they debited my bank account for 750.00 when my last order shipped early 2 weeks ( not 8 months before) . They just lost my business . I can't afford overdraft fees they cause me any more . I'll take my 1200 a month elsewhere and pay a little extra to avoid overdraft fees in my checking account . It's a shame they can't figure out how to actually charge an account every 2 weeks when the order is requested every 2 weeks.
Christina
Realized that we were almost out of our cat's prescription, so I ordered it and reached out to chewy to explain that we were almost out and to find out when it would be delivered. The order was shipped the next day and overnighted without me needing to request that. Great customer service.
Kelli S.
We reached out to chewy regarding a medication that our baby desperately needed. I was informed not to worry that they would expedite it. I offered to pay for the expedited shipment and was told it wasn’t necessary. That was Saturday morning. Now, I get an email confirming shipment (a day later) with a flat rate free fee and delivery on Tuesday. How is that expedited? I would have driven to a compounding pharmacy if I knew the delay was going to be that long. So disappointed in the customer service rep who promised us everything and delivered nothing. I was asking for the moon. I would have happily paid double whatever the amount for overnight shipping.
David W.
I know we ALL deal with a LOT of companies in our daily lives but I have GOT to let you all know about dealing with Chewy. I ordered Drake a pet ramp from them about 3 weeks ago, to help him get into the back of our Ford Escape. Of course his liver disease started to overwhelm him and he passed away. So I called and told a WONDERFUL young lady named Dailyn at Chewy, to see if I could return the pet ramp. I think she was crying before we got 15 seconds into the conversation. She had to be one of the SWEETEST people I have dealt with during this time. She not only said she would give me credit for the purchase, she said just donate the ramp to Animal Services, which I DEFINITELY will be doing,in her honor. Now here is where TOTAL CLASS steps in. Betty and I JUST received a BEAUTIFUL bouquet of flowers from Dailyn and the staff at Chewy for losing Drake. This has given me SO MUCH faith in mankind at this tough time we are going thru. So I am not being a spokesman for Chewy, I am just telling you our story. And I KNOW, Drakie, is smiling down from heaven as I cry myself writing this. Maybe one day, but right now, I just do not foresee getting another dog. It is just TOO painful!!. Thank each of you for letting me share our story with you. Good Bless you all and all of your Furbabies.
Justin H.
If I could go lower I would. Was my first order, and was literally convinced earlier by vet to use this Chewy service so I did. Ordered some items for my Gizmo to help with his anxiety. Not only did I not get the items I had specifically ordered was sent something for his stomach which wasn’t anything along the lines of my order. As a warehouse worker I understand that it gets busy and such but this was a total lack on everyone’s part. I’ll never even attempt to use Chewy again.
