Chewy.comReviews of chewy.com

Pharmacy is incompetent. They acknowledged receiving my script but for some reason I had to contact my vet. My vet had no idea what they were talking about. I emailed Chewy and told them to please send my order asap. Now they deny receipt of my script and they have the ability to delete their previous message in the app to update it with pending receipt of prescription. And had the nerve to tell me it takes 21 days for regular mail (I made the mistake to not send it priority). My vet refuses to deal with Chewy because it’s non stop problems. Now I know why. I will never deal with chewy again. There are other vet pharmacies that I’m sure are competent, unlike Chewy.

Ordered items August 2nd. Only part of the order arrived after being told for 3 days the "order out for delivery". When it arrived it was damaged. Replacement never arrived. Another replacement damaged. Another replacement arrived and was clearly damaged before it was ever packaged for shipping. Won't be ordering from Chewy ever again.

My Pembroke Corgi, Gabby, 11 yrs old passed away on 6/29/24. I don't remember telling Chewy's about it but today, 8/9/24 I received the most wonderful card of condolences and a beautiful rock paper weight with Gabby's name painted on it. I will forever shop at Chew's because not only of their great products but most importantly for their loving consideration. I have never known of a company as large as Chewy's to take the time to remember a beloved pet. THANK YOU!!! THANK YOU!! My tears are of pure joy and missing my Gabby. Rachel Blancas Corpus Christi, TX

Chewy has always answered any call I placed within a few rings. I was never transferred, put on hold, or had to press multiple buttons to get to who I needed to talk to. Their prices are always better than others and their customer service is unparalleled. I had to cancel an autoship order due to my dog passing and they sent me the most kind and sincere email in response, and then I received flowers from them the next day.

I love everything about Chewy. The products for my puppy, the CS staff and just how the co. Operates. They really love what they do. Thank a you 🙏❤️❤️

Our ‘pup’ passed about a week ago. He would have been 15 years in October. The loss has been difficult and when CSR (Ethiopia) was informed she offered her sincere condolences. Much appreciated. Then, last evening the florist arrived with a bouquet of flowers and beautiful HANDWRITTEN note from Ethiopia. Thank you all at Chewy for understanding and love you have given us.

This is a company that is doing things RIGHT! I’m convinced everyone hired at chewy must be a “dog/pet person” because they are my kind of people!! Customer service is always TOP notch, shipping is literally LIGHTNING speed, emails are responded to right away, and they even send my dog a birthday card every year? The team over there goes above and beyond so much that I felt it necessary to take 5 minutes out of my day to come write this review unprompted. You won’t be disappointed if you try Chewy.

Horrible experience . have to go through an extensive number of steps just to get them to send something to you. avoid.. won't be trying to shop there again.