Chewy.comReviews of chewy.com

We have been customers of Chewy for many years and have always had great care from them for our dogs. When my elder dog passed last week we cancelled his meds and auto ship foods and they could not have been any sweeter or empathetic during the process. A couple days ago we received a lovely card and a hand painted stone with his name. Such a wonderful gesture that really showed they cared beyond the customary preprinted card. It is a nice memorial marker for our beloved boy.

Best Company Ever! I am a longtime customer of Chewy. Anytime I have ever needed help or called customer service they treated me like their number 1 customer! And they always ask about my pet!

I love Chewy! They always have what I need for our dog and it ships so fast!

BEST SERVICE EVER…. Great deals, fast shipping, and kind customer service I love them and will always recommend.

My account gets MyPoints too, 5/1,00 on purchases & with the coupon for $15 on $49 I end up with Big Saves when I need pet food AND free delivery for over $49!!!

I just want to commend the customer service dept. They refunded me without any request from me, for a product that didn't help with my dogs allergies. I thought it was so kind and thoughtful. Such a great company to buy from. Chewey is the best. Adele (Rockys Mom).

I received an email from Chewy stating my order was about to ship. I called right away to remove an item. I got an associate, who's name I won't disclose. He barely spoke some form of English, and I couldn't understand him. I think he said, he would take the item off I wanted to remove and add it to the next shipment. Well, that didn't happen. I called my bank and come to find out I was charged. I called Chewy. The person I spoke to was very nice, and didn't understand why I was told the item would be removed because; the order had shipped. Both the person who couldn't speak English and Chewy are to blame. The email stated: the order was about to ship. WRONG ! it had already shipped. Amazon, here I come

Avoid this company for their unethical marketing practices. Received a 20% coupon in the mail which did not work when trying to place nearly $80 order. Contacted customer service to ask for help, and they doubled down saying this only applies to a "special store" and for "treats". Are you kidding me? I have spent approximately $1,000 so far this year with Chewy and getting tired of the misleading marketing. On their site last month was a $30 gift card promotion against a $100 order - ordered well over $100 ($180) and did not receive any such gift card. Customer service is now always ineffective and unhelpful. Plenty of other brands out there who can help customers fairly.