Chewy.comReviews of chewy.com

Chewy needed a written scrip of my dog’s meds, and required that it be mailed. 10 days later still no meds. Customer service says they need 14 days (!) to fill a written scrip. At this point they can’t locate my scrip in their mail system, so they apparently lost it. Seems like a hugely inefficient operation. They stink!

Back in April, I was waiting on the auto shipment of centraguard for my cat. Card is charged, then the day item is supposed to ship, I get a notification that the item is out of stock. Okay, fine. Things happen. Then in May, and again in June, the same thing happens. They wait all the way until the day of shipment to notify you that the item is out of stock. When emailing with customer service, I am given the same blanket "we're sorry this happened to you, here's a coupon". After the third auto shipment failed, I finally received an email that the manufacturer has discontinued the product. With a little bit of transparency, they could have avoided all the charges and refunds they had to issue. When your working with medicine, I don't think it's unfair for the customer to expect reliability and transparency. If you can't fulfill orders, you need to give customers notice a few days before so we can try to fill our subscriptions elsewhere.

Chewy is amazing! Not only are they willing to take back unused pet food and medicines, they even acknowledge events in my pet family! Today I received a beautifully decorated rock in a pretty blue velvet bag with my recently deceased cat Chataigne's name painted on it. Last year, when I had Covid (I must have called them for some reason during that time and mentioned it.) a thoughtful person sent me a get well card and gift - a Chewy mug w/ tea and honey. I've have almost no problems getting orders fulfilled by Chewy. In the rare instance where there was a problem, Chewy was quick to address it. In addition, I love it that they reimburse me to send prescriptions via USPS Priority Mail so that they can be filled ASAP. And of course, I appreciate the convenience of having pet food and supplies delivered to my door. Wow! Chewy goes WAY above and beyond in the service area!!

Chewy always makes things right if there’s an error.

I have to share my story and say I am Chewy.com’s #1 fan. For about two years they been so easy to order from and always provided quick shipping. But when I had to cancel my auto-ship for kidney diet food because we had just put our precious cockapoo Benji to sleep, I was blown away by their response. Not only did they refund the last shipment because we hadn’t even opened it, but they said not to return it but donate it to a local shelter instead. Amazing response! But listen, it gets even better. I received the most thoughtful and heartfelt email reply from Joanna M. that I think I’ve ever received from a company. I was a raving fan because of that, but then they went above and beyond the next week when they sent a sympathy flower bouquet from a local florist. I mean, wow - who does that? Chewy.com does, that’s who! I plan to now order treats for my daughter’s cat, and if the day ever comes that we have another dog (it will for sure be hard to replace sweet Benji) I absolutely 100% will order from Chewy.com again. My family really appreciated the above and beyond response they had. I recommend Chewy.com as they are an amazing company and have truly earned my business!

My poor poodle, Lola, became very ill with pancreatitis, and could no longer eat the kibble that I had on autoshipment. My shipment had recently arrived and I contacted Chewy's customer service chat online to find out if I could return the unopened kibble and be refunded. I spoke to Tatiana U, who not only immediately authorized a refund to my account, but generously stated that I could donate the unopened kibble valued at $83 to my favorite rescue or shelter. In addition, she was incredibly sympathetic and so genuine, that it moved me to tears. It is this kind of human kindness that makes companies like Chewy worth doing business in my book. Thanks for being a great human being, Tatiana U., you are a true asset to Chewy!

Horrible customer service. Placed order, money taken immediately out of my account. No confirmation, invoice or shipping info sent. Three days later items still not shipped. Again terrible customer service, cancelled order. Ordered from AMAZON instead.

We have bought products from Chewy off and on through the years for our pets. When our dog, Marlee had to go on Vedmedin and Lasix for congestive heart failure and a severe mitral valve regurgitation, we switched the prescriptions to Chewy. The medications came extremely fast and were much cheaper than our vet. We had to put Marlee to sleep on August 5, 2024. When I canceled her AutoShip on the prescriptions, I told them that she had been put to sleep. A few days later, a box arrived from Chewy with a handwritten card, expressing their condolences and a hand painted rock with her name, rainbows and hearts on it. It was very touching and we appreciate their kindness and compassion. Thanks especially to Colton.