Chewy.comReviews of chewy.com

THE AMAZON OF PET SHOPPING Easy and I Subscribe my cats food for a discount. Also, its such a relief that I do not need to carry 40lb litter from the store anymore!

My dog passed away August 13. I called Chewy to have them cancel his medication subscriptions. The girl I spoke to whose name is Chauntell was BEYOND kind. She not only canceled the subscriptions for me, but also helped me get some money back for some medication‘s. That had recently shipped. Beyond that I got home today and went to my mailbox and I found a beautiful handwritten card from her and chewy along with a handed rock with my dogs name on it and flowers. I needed a sign today. It couldn’t have come at a better time. Chewy and their staff truly care about their customers and animals. I’m eternally grateful.

I recently used the Chewy vet chat line for the very first time and the experience was great. Because of budget restrictions getting vet care for my pets can be challenging. So when my sweet little kitty got what appeared to be a bald spot with a sore on it and not having much money, I went online and came across the Chewy Vet online chat consultation. Of course we all know that anytime you get a consultation online they're going to charge you... lawyer ...doctor... I mean I've not come across Anything free yet, but this was in fact free. And it was a CVT that I spoke with which is a certified vet technician. She was very compassionate and intelligent and knew exactly what I needed after I uploaded a picture of the my cat to her. It was an all over great experience and I'm so grateful that they offer the service. I'm 100 percent Confident Of her swift recommendation. I went straight to the pet store and bought the product she recommended and I just think this is what people need is a way to be able to take care of our animals and it not cost a small fortune. I honestly believe that the pet shelters are so full because it's so hard to medically stay on top of every need our pets have... just the preventative stuff alone can break you. This is a beautiful thing and I'm so glad... thank you Chewy! And Karomi thanks you, too!

Chewy has always been a favorite company to do business with. They are cordial, reasonably priced, prompt with shipments, great with returns, giving a credit if you aren't happy with your purchase. I can't think of ANY negatives!! I have ordered quite a lot from Chewy. Keep up your great business practices and you will CONTINUE to be successful!

(UPDATE) Chewy reached out and resolved this issue once they read this review. They performed above and beyond todays business standards ensuring that the issue is resolved. The sad thing is that I had to post such a review to gain their attention. Form a one to a four star only because of that. I do think they are five-star worthy. - "I've ordered several times, ending up canceling all except one that took over a month to fulfill, which I forgot about. I have made numerous attempts to resolve the issue with their Customer Service. They are all sorry (according to every person I chatted with) and insisted that they have not received authorization from my Vet to fulfill it. Today, I walked into my Vet's office, and they provided proof, responding promptly and returning the authorization multiple times. Chewy, you have a problem! When I have a sick puppy and rely on you for his health by providing the prescribed medications, he will surely die."

Chenai Company

I love this store. When my dog passed away I emailed them about returning some Dasuquin I just received (it was over $50). They refunded me the money and told me not to worry about returning it, just donate it. They pretty much said they didn’t want any added stress to me after the loss of a pet. They also sent a sympathy card. Whenever I email them, they respond very quickly and are extremely kind and helpful. I’ve had the exact same experience with calling customer service. Last year, I had ordered three boxes of kitty litter and the mailman mis-delivered them. Chewy’s resent them to me. They certainly take care of regular customers. They are one of the best companies I’ve done business with.

Sent me a coupon in the mail then cancelled my order saying I already used it. I asked for the order to be reshipped without the coupon but the price of the harness went up and they wouldn’t honor. Stay away! Petco and Amazon are much better!