Chewy.comReviews of chewy.com

Chewy has outstanding customer service. Every time I've needed to contact them for a return or questions about an order, they're courteous, helpful, and respond quickly. They recently went above and beyond for me by overnighting a prescription medication (for free! They didn't charge me more for shipping) after my dog's medication had run out due to 1800PetMeds negligence. I am so unbelievably grateful for Chewy and their consistently great service. Thank you!

Can not ship product. Ordered a bubbler for my aquarium. 1st one broken, 2nd one not in package. Incompetent

Chewy has a great selection of products and their customer service is outstanding. I recently ordered a bag of horse feed that I could not use. When I contacted Chewy to return it, the representative simply asked that I donate the feed to a nonprofit rescue and I would receive a credit for the purchase. I did donate the feed to a horse rescue and Chewy credited my account. I appreciate the opportunity to help other animals and I think this is a great policy of Chewy.

I really like the auto ship feature never having to worry about dog food. The food selection is endless and cheaper than supermarket. I do however have issues when trying to stop products, it doesn’t allow more than one item. The prices on treats and toys are very high too.

good prices and fast shipping, very easy to order! Better selection than Amazon.

I am so impressed with Chewy.com as a company! I just told my employees that we need to find a way to be as considerate with our customers! I just lost our dog and was taken by surprise when Chewy sent us Flowers and a card of sympathy. That is truly the definition of above and beyond!!! If we get a new pet which is a big if…I will not hesitate to use Chewy.com again. Thank you Chewy for caring about our animal family!

Well let's begin with the empty promises!!! 🤬🤬 We ordered meds for my Bella and she had valley fever in her tibia we ordered those meds on the 3rd we were told that it would be delivered on Friday between 10 and 2pm also we requested these meds to be overnited and was told that this was an emergency that my dog needed this ASAP. Well it's Friday and it's 4:48 pm and they are not here with her meds!! Now this started back in May that I took my Bella to VCA VET HOSPITAL and they didn't do a thing but gave her carprofen for the swelling didn't help so we took her to our old vet with now we are staying with Dr. B he diagnosed her in one day with valley fever and this can be deadly for dogs she's only 2 yrs old so this vet told us to go on Chewy. com they said they could overnight it but that didn't happen then I called to see where her meds were paid over$700.00 and they keep telling me it's on it's way. But it's not!! 🤬🤬🤬🤬 My dog is in pain and has been for months and chewing had no care in the world for our pets(Furbabies). It's passed the time told by a rep at chewy that once it leaves there place they have no idea where there delivery driver is. Please don't give me a time frame to when my dog's meds will be at my home that's BS If I doesn't come today I BETTER GET A REFUND BACK THIS SAME DAY!! I'M NOT PLAYING WITH ANYONE. I WON'T WAIT 7 - 10 BUSINESS DAYS TO REFUND MY FREAKING Money that DAY. ' WAY TO MUCH TO LOSE AND TO SEE MY PUP GOING THRU THIS CRAP. NOT A HAPPY FIRST TIME USER OF CHEWY?!!! 🤬🤬🤬🤬🤬🤬🤬🤬 And all calls are recorded which helps me out big time!! Bcuz she's the one that have me a time frame. I can't believe how money hunger this place is. I will never use this place again. All I get is(I'M SO SORRY) WILL I'M SORRYS ARE ALL USED UP!! IF YOU CARE BOUT THIS PPL THAT DEPENDS ON YOUR SERVICES FOR THEIR FURBABIES YOU BETTER STOP PROMISING CRAP YOU CAN'T KEEP!! VERY UNHAPPY WITH YOUR SERVICES😤😤😡😡🤬🤬 MY FOODS DOGS ARE OUR FAMILY. AND THE LACK OF INTELLIGENCE OF YOUR REPS, THEY NEED TO BE TRAINED AGAIN* ALL THE TIME IT TOOK FOR ME TOO TEXT THIS IT'S NOW 5:11 pm. Far cry from 10:00 am+2:00 pm🤣🤣🤣 and that was not the first time calling them. I've gotten the RUN AROUND AND MORE EXCUSES. NEVER EVER WOULD I ORDER FROM THIS PLACE AGAIN WENDY JOHNSON $ GARY JOHNSON😡😡🤬🤬

I LOVE these guys! The entire team is so caring. They have good prices and fast delivery, and if something doesn't work out, an excellent return policy.