Chewy.comReviews of chewy.com

Chewy has earned my business for life. Their response when our beloved Bulldog passed demonstrated that they truly have a culture about caring for animals. They took the time to ask why I was returning a product and sadly our sweet girl passed away the day it was delivered and I couldn’t bare to open it so I just simply wanted to return it. Chewy not only refunded our money but asked that we donate the product to our local pet shelter of which I was more than happy to do so. And if that wasn’t above and beyond caring, the next day I received a lovely bouquet of flowers from Chewy expressing their condolences for our loss. Wow, they understand and truly care for the animals and pets they provide all of the great products for. Thank you Chewy I am deeply touched by your compassion and wish more companies understood their customer relationships like Chewy does.

I had 2 bags of dry dog food come with little WORMS in it. The first bag they replace with a bag full of CRUSHED dog food...CRUMBS! I had to use it because I had waited for it for 3 days after the WORM bag. They refunded and sent me a new bag. When I just opened the new bag, IT TOO HAS WORMS IN IT. They won't replace that bag as they said they already did?? SERIOUSLY. Disgusting 1/4 inch WORMS. The first WORM bag we dumped in a field and it emanated a FOUL smell for DAYS....Something seriously wrong here.

Just returned from TUI Blue Rivera in Benalmadena.Very disappointed definitely not a 4 star hotel would struggle to be a 3 star .Location is amazing right on beach . Hotel interior in general is Very Tired .Floor in room creaks,taps in bathroom covered in limescale very scratched and hard to turn .Fresh grouted needed in shower.Toilet roll holder falls off .Tiles round pool lifting in places and cracked .Parasols old and bases very rusty and some broken. Restaurant clean but tables just basic .Staff friendly .Food ok but not much choice especially meat.Will definitely not be returning .

Chewy likes to hold onto your money even if they acknowledge they won't send the product. Had a customer rep tell me a coupon code couldn't be used- fine, refund my order. Well Chewy doesn't do that by default because they have you call in- to ask if you want to pay full price, and if so cancel your original order and then play a new one. So regardless Chewy is going to refund the money- but only once you contact them- even though they have pending charge and no intent. Customer Service was incredibly defensive about this point making me believe that it is a common upsell tactic besides seemingly being illegal to withhold both product and payment.

I had to cancel auto ship for our dogs flea control as he had passed away. They acknowledged condolences immediately and next day we received a vase of sympathy flowers. Very very considerate and so heartwarming. Mr and Mrs David Lodge.

Horrible experience. Going on 2 months and Chewy Pharmacy could not get the script filled correctly. Forced to go back to my Vet and pay full price. Definitely would not recommend.

Ordered dog food and it happened to be the wrong one. So I requested a cancel and refund. They claim their warehouse doesn't have the order anymore saying it shipped and FedEx claims they haven't picked it up yet that its still at the warehouse. So apparently I paid chewy money for a order that no ones has or can explain where it is. What a major scam

I’ve never had any major issues with Chewy until my last pharmacy order. Customer service reps have always been attentive and done what they said until this last order. My cat’s medicine was delayed several times and he ended up licking himself bloody on spots! Chewy didn’t contact my vet and send me an email that they were waiting on me to mail my prescription…this took days, and all the while I thought the prescription was being processed. They finally got it figured out and then the order never arrived after they said they would overnight it. I called to request another order be overnighted…that order wasn’t placed until the next day! It was supposed to be overnight shipped to arrive on 9/10. when the box finally got here there was a label with the date of 9/9 on it and another one slapped over it after the fact the next day, so overnight was t even updated until a day later! I was told to buy locally and they would reimburse me, then received a voicemail that they would “try” to request reimbursement for me. Lots of empty promises and different answers. Originally ordered august 28th and finally received September 11th. Avoid Chewy if you need critical medicine for your pet!