Chewy.comReviews of chewy.com

I just made to call customer service for the first time. A person answered! A real person. We had my issue resolved and refunded in 3 minutes. Fantastic customer service!

I had purchased a bag of GI cat food but before I opened it, my cat died. I called Chewy to see if I could return it, and spoke IN PERSON (no chat bot) to a wonderful CS rep. She assured me that Chewy would refund the cost of the food, and I could donate the bag to an animal shelter. She was so caring and really empathized with my loss. 2 days later I received a small bouquet of flowers from “Mary and your Chewy family” expressing their condolences. Amazing customer service.

We'd just received a sixteen pound bag of dry and a dozen cans of very expensive veterinary EN diet for our ailing eleven-year-old Chesapeake Bay retriever mix, Phoebe, when it became clear to all of us that the right thing to do was euthanasia. We had already opened the dry food bag and taken a cup, but the canned food was untouched, so we called Chewy's to see if we could return the cans. The person there (I wish we'd noted her name) was pleasant and asked if Phoebe's diet had changed, so we told her no, that Phoebe was gone. The woman was so empathetic, said that of course we can refund the canned food and, after checking with her supervisor, told us they'd refund the dry as well, just take it all to your local shelter or your vet so someone else can use it. We thought that was so generous and that that was the end of the matter. Until this afternoon, when a delivery van showed up. We'd canceled our scheduled deliveries of food, so we thought there was some mistake, but no, no mistake: Chewy's sent a dozen beautiful red roses in a lovely glass vase to honor Phoebe and help ease the pain of our loss! It's easy for a business to claim it cares about you and your pet; how many go above and beyond to tangibly express that caring in such a beautiful and touching way? Clearly, the people at Chewy's are pet-lovers, and they genuinely care about their customers and their pets.

Terrible customer service! Save yourself some trouble and shop for your pets elsewhere. Our account was deactivated without warning or just cause. If you care about your pets, shop literally anywhere else.

1-I came back to try again after very disappointing prev experience. 2-I get email saying My dog food was not being continued-I went on the site and there it was- I called and was told I got the wrong email and all was fine. 3 I then got ANOTHER email sayg same=called again. was told only bundle being discontinued-she set me up on auto w/2 single bags insteAd ot the 'dual'-that was 6 weeks ago!! the dual bundle IS STILL AVAIL!! i ENDED UP CALLING 4 TIMES FOR THE 1ST ORD!! 4-then I DIDNT qualify for free shipping becasue an item I had on auto ship went on sale so I was going to be charged shipping for a difference of 6 cents!! I called again! Then I got a birthday card that I forgot about and tried to apply it but it doesnt work for auto ship-I went reg=its only for 'birthday' gifts-I tried to order that and I STILL didnt qualifuy for the discount so IM DONE!!! 6-walmart and amazon sell the same dog food and treats-I can get them on my limited budget shipped free for only 35.00 and that's where Im going back to.!! THIS IS RIDICULOUS!! I AM VERY-V E R Y!!! UNHAPPY!! W/ CHEWY!! 7-I PUT TODAYS DATE BEC i had TO PUT A DATE BUT ITS BEEN THE ENTIRE 6 WEEKS i'VE RECEIVED ORDERS!!!!!

Does matter if Chewy is a good company or not..The courier they use is so sorry..They will leave you package anywhere..Side of the rd..Middle of the driveway..Open for anyone to steal it..It's FedEx in Ga..Worthless..

This is the worst business I have ever dealt with. I purchased an item at least two months ago, and u received it. So far, so good. I recently tried to purchase some items on the Autoship plan, and I was denied! I called several times trying to find out why they closed my account, and I was given no information. They are lousy when it comes to customer service. I will never ever purchase from them again. They are unscrupulous and lacking any meaningful customer service.

I was a client of Chewy.com for 10 years. Chewy helped me raise 3 cats and I’m eternally grateful. My last cat died this week, which created an absent in my life and I hope the sadness will eventually diminish. To my great support, chewy.com brought me solace and understanding. There not gave me credit on one of the cases, which I donated to the local shelter, today I received a beautiful bouquet of flowers with thoughtful message. Words cannot describe their significance gift today. Thank you for not only feeding my beloved family but for understanding my heart.