Chewy.comReviews of chewy.com

Chewy didn’t include 2 items in my auto ship order they charged for but didn’t notify that it was out of stock so I could choose replacements until the order was delivered. Now to get replacements I’ll have to pay shipping that I didn’t in the original order of over $100. They offered 10% off my next order. All I need are the 2 items or a replacement there of which 10% off won’t even cover shipping. I’ve canceled future auto ships. I’ve spoken with Chewy after requesting to speak to the previous representative’s supervisor. The supervisor made things right which I greatly appreciate. Just wish I hadn’t had to go through it al.

Super sweet. I called because I had auto for my dog for meds and food and told them my dog passed. No questions asked and they sent me beautiful flowers for my Baby. If I ever get another pet they will be my go to for sure. Thank you from the bottom of my 💔 heart at the moment. Time heals all wounds

I've been a customer of chewy for a while and have never had an issues till lately. My last order I had placed in the morning of cat litter and my order never shipped.. I called customer service and they placed another order and I got the order within 2 days. I just placed another order and again the order has not shipped. I called customer service they told me there is a delay but gave no reason. I never received an email so is this going to be another order not shipped and me having to call again to have them replace the order.

Chewy es increíble. Me equivoqué con mi último pedido y no solo me dieron una bolsa extra de comida sino unas golosinas. Además tofo llega super rápido.

I ordered the spray for my dogs hotspots. Unfortunately, it didn’t help. When I asked for a refund not only did they give me a refund straight away, they told me I could keep the product and suggested I give it to my neighbourhood shelter or somewhere it wouldn’t go to waste! Loved that I didn’t have to go through the process of returning the product to get my refund!

I have been purchasing most of my cat food from Chewy for years. Unfortuantely I just found out that Marshall products you carry supports Marshall BioResources who in their industrial facilities across US and Europe breed tens of thousands of dogs for the sole purpose of being sold for research purpose. Apparently, Marshall has a long record of abuse. Staff at their Italian subsidiary have been jailed for "unjustified killing and mistreatment" of dogs. Unfortunately Chewy supports this when they sell Marshall toys, treats, clothing, etc. made by a Marshall Division. "Rise for Animals" has been watching Marshall's carefully. "I urge Chewy to server ties with Marshall BioResources thereby ending pipeline of misery for animals and regaining the Respect of _Your Customers." It is my hope, Sumit Singh,CEO and Satisll Mehta, CTO, and Michael Day see this! I and many more cannot support Chewy under these circumstances. Please let your conscience be your guide. Thank you for your time. Traynor

Chewy is unlike any other company I have ever dealt with.. I called on a Sunday in a panic due to a delivery issue.. the 1800 number rang no more than three times and a woman picked up and said good morning thank you for calling chewy.. and I almost cried.. no push 1. 2. 3. What have you.. no holds.. no foreign customer service specialist.. she was kind and helpful and accommodating.. I will not speak on the specifics of how I was helped as I would never want it to be exploited.. but I had a serious issue with my order and the kind lady helped me and walked me through and fully explained everything.. she fixed the issue no problem and it was an entire 15mins from dialed number to end of phone call.. I will always support chewy and what they are doing and their example for customer service should be taught to more companies! If you are curious about starting and using chewy.. 5stars always! No stresss no hassles.. thank you chewy for all your amazing help!

I wanted to recognize a Supervisor named Rene at Chewy’s. I called regarding a potential account issue. Rene took my call & was incredibly helpful. He ask about account specifics. Next, he gave me some insight to what may have transpired. Rene seemed like a genuinely kind and caring individual. I truly hope that Chrewy takes note & recognizes employees such as Rene.