Chewy.comReviews of chewy.com

I purchased a gift card for someone twice and both times it was a total hassle. I've never used this company and never will again. Buyer beware.

Their marketing is unreliable. I ordered once yet they will not allow their offer of 20% on the first 3 orders. I called and she only repeated the same message 3 times. In my opinion, do not trust their website and poor marketing ploys.

Chewy is the best company! I’ve shopped with them for years and they have the best prices from food, supplies & meds. We had to set our girl free 2 1/2 weeks ago because she had Insulinoma (pancreatic cancer) and she had progressed. We had just ordered a new blood sugar monitor and received it the day we had made the appt to send her off. I was a mess and notified Chewy I needed to send it back. They not only said to keep/donate the monitor, they refunded my credit card, they sent me beautiful flowers with a card the following day. A week later they sent me another card letting me know how sorry they were for my loss of my sweet girl Emmie. Oh and I must mention when she was diagnosed and we had to start her on steroids they sent her a treat and a toy. Unbelievable! I cannot tell you how much their kindness meant to my husband and I. We highly recommend them and will only use them for our next pup. Thank you Chewy for your outstanding, compassionate, kind, best customer service.

I placed an order on October 2nd that they put a label on and did not ship. I asked on the 4th when would the order ship. They kept saying it had shipped but refused to acknowledge that label created meant it was still sitting on their dock and FedEx had not received it. When the order finally shipped they decided to recall the order and replace it but now the feed will not arrive in time to feed my animals, but they have my money. I had placed the order with time for it to arrive before I ran out, but they have made sure that it will not. They said they processed a refund, but I won't receive that for 10 days. And refunds and rhetoric do not feed the animals.

Dealing with chewy is just a hassle. We have one simple autoship order with them and every month there is a new problem. They never disappoint. One month the order is held up so we call them for no reason. Another month we just get a cancellation email days after we were supposed to get our order. Overall, very poor experience.

They need to STOP running the ad on YouTube of dogs chewing. I don't want to ever hear chewing. I rip my earbuds out of my ears in disgust. Chewy makes me feel sick.

They falsely advertise to get customers. I started to order with Chewy seen a advertisement on Facebook on your first 3 orders 20% off didn’t notice which is my bad but my order was $200 it was only deducted $20 so I reached out to them by email they gave this bs story that it maxes out at $20 I replied back stating they are false advertising then I received another email telling me they understand the frustration of there terms and conditions you need to apply the promo code NEW2CHEWY checking out I did do that but it was saying it was expired even provided them with a screen shot. All in all they did nothing for me the money is not a issue as I told them but my problem is they are falsely advertising to new customers. Don’t fall for the discounts

Done with Chewy. The default with all products is auto ship. So, I am so careful to mark the box "one time purchase" and still it reverts to auto ship. I am wiling to pay more for one time purchase. Just received a second cat scratcher that my cat won't use.