Chewy.comReviews of chewy.com

Chewy is a wonderful company that has proven itself time and again with high-quality products at reasonable prices, outstanding customer service, and genuine concern for customers. My first experience with Chewy was ordering a cat tree because I felt cat trees in local stores are overpriced. Chewy has an extensive selection of affordable cat trees; my cats are still enjoying their tree after more than a year of use. When my elderly cat needed prescription medication, I arranged for Chewy's automatic shipping each month. This is a hassle-free service and the package always arrived in good condition. My elderly cat just died several days ago. When I called Chewy to cancel the monthly food order, the person with whom I spoke expressed genuine sorrow at my loss and refunded me the entire price of my cat's last food package! The very next day, I received a beautiful bouquet of flowers and a condolence card from Chewy. This company has set the gold-standard for customer care. Other companies should take note and follow suit. I will continue using Chewy for my other two cats' needs. I highly recommend Chewy!!

I wanted to purchase an outdoor Cat House for the numerous feral cats/kittens that have adopted us and our front porch so I created an account, selected the cat house, put it in my shopping basket, checked out using paypal and received the standard "thankyou for your order" email. Within 5 minutes I received a second email telling me my order had been cancelled because they noticed some suspicious activity on my account??? What activity, I had only had it for 5 minutes??? I replied to their email to be told that I needed to verify who I was, my credit card and order - which I (now foolishly) did and they advised me that my account was activated and ready to be used; however refused to tell me what the supposed suspicious activity was. So, I gave them another try and reordered the cat house based on them telling me that all was well. Went through the same process, got the thanks for your order email which was rapidly followed by another email from them telling me they wouldn't process my order until I identified myself AGAIN! That; however, didn't stop them from taking the money for the order from my account. This mob cannot, and should not, be trusted. If you need anything for your pets/animals walk into a pet shop and buy what you need even if it does cost a little more, at least you'll get what you want.

I am a stickler for Customer Service and Chewy is the only large company I know of that answers the call on the first or second ring. Moreover, you get a live person. The shipping is lightning fast, the prices are competitive and they carry quality products. What more could you ask for from any company, especially a large one like Chewy. I will always buy from Chewy before Amazon or any other company based on my personal experience receiving excellent customer service. I believe Service is More Important than Product and no company understands that concept more than Chewy.

The team at Chewy are amazing. We have had great customer service and never an issue. After letting Chewy know our sweet dog of 14 years passed away in September, they not only refunded our huge bag of dog food and asked us to donate to a shelter, they sent us a floral arrangement expressing their sadness for our loss. A great company and will be back when we find another furry friend. ❤️

Sadly my beloved pet recently passed away. I contacted Chewy about unused cans of dog food. The kindness and sensitivity of the customer service representative was note worthy. She not only refunded the amount of my last order but didn’t make me send them back so that I could donate them. I also had unused syringes (my pet was diabetic) and that rep also refunded a portion of the cost of my last order. As if that wasn’t enough, I received a beautiful vase of flowers with the most lovely condolence card the next day. This company is unbelievable! There are no adequate words to express how much respect and gratitude I have for this company.

This company is amazing. I notified them to delete my 2 fur babies that passed away. The company sent me flowers. What a wonderful company.

I always have to call to verify my order. This has happened 3 times. Waste of time

I spent nearly 4 HOURS trying to get a simple situation resolved. Chewy delivered damaged goods vital to ensuring I can remember my pet prior to their euthanasia appointment. I received platitudes, unhelpful responses, and blatant attempts to simply have me go away. When I was FINALLY promised a resolution and overnight shipping of the damaged goods, I was instead treated to the standard shipping and NO changes. The deliver was not even set up with an overnight label! The incompetence displayed by support staff, coupled with a culture that does not empower staff, creates nightmare scenarios for grieving pet parents.