Chewy.comReviews of chewy.com

I have been a customer of Chewy for several years, getting my cat litter from them instead of trying to haul those heavy boxes through the grocery store and into the house. Over this time, their service has really improved. Shipments only take a day or two, and the autoship process is very smooth, allowing one-time changes with little effort. Recently, I lost my last cat, so called Chewy to cancel my autoship. The customer rep was very sweet and helped me quickly. Then a few days later, to my surprise, Chewy sent a lovely bouquet of live roses as a condolence gift. How kind!!! Thank you Chewy.

I have always received excellent customer service from Chewy in the rare few times I've had to call over the last ten-plus years. I tragically lost most all of my cats in our house fire this year and I thought I'd cancelled all my autoships last year but I had apparently forgotten some. I can no longer access my email addresses due to most of my tech and my password hard copies burning in the fire so I was dreading calling for help but the wonderful lady I spoke with was so kind and helpful. It's been an exceptionally awful year and she really made a difference for me when most people are impatient and dismissive (I also have dementia so it's hard for me to sound sensible and ask for assistance concisely). She was an outstanding help in a company I already really liked working with. I'd recommend Chewy for many reasons, most especially for their customer service group. They also have rarely ever run short on supplies of my favorite products, even during the height of COVID supply problems and they only had a temporary dip in their website performance after PetSmart acquired them and integrated their tech (Chewy's website was exceptional prior to the acquisition and I haven't had trouble with it for some years, now). They really have been an exceptional company over the years and I'd highly recommend them for anyone who buys pet supplies.

2 different times, I received rancid hairball gel for our cat for a total of 8 tubes and $110.00. When I spoke with customer service, I was told the hairball gel is non replaceable and they are sorry for my loss. I have been buying this product at our local pet shop for over 7 years and never once had a rancid tube. Bad products, poor quality assurance and even worse customer service.

I placed an order on 9/26 and specifically put items in that would qualify for the promotion and the total over $100 so I could get the $30 gift card promotion. It showed up in my cart when I checked out. However I never got it. When I contacted them on 10/11, I was told sorry you must of removed it before completing the order. Which I most certainly did not! And we can only give you a $10 credit because the promotion has ended. Watch out for this because if you dont see it in an email right away you need to contact them right away while the promotion is on, otherwise you will get cheated.

I had the best interaction with this wonderful lady. My coupon wasn’t working and she quickly fixed it. Her name was Charleen M. I hope this make it back to her

Our shipments tend to be on time. But getting ahold of customer service can be quite challenging.

The friendly, helpful people, the service, the company's forgiveness policy when I've order the wrong size product for my dog. Overall, the best customer experience of any site I use.

Chewy is very reliable, carries all the brand we prefer, and offers comPETitive prices. Our beloved Labradoodle died somewhat unexpectedly after a major surgery. She was on a very expensive specialty food, and we'd just received our regular shipment. When she passed away, we asked if we should send the food back. They asked that we donate the food to a worthy pet rescue or shelter. Chewy is the only pet supply vendor we will ever use!