Chewy.comReviews of chewy.com

I buy Dr Esley cat litter which contains a dollar coupon in each bag. I sent the coupons back to chewy and they refuse to honor them.

Chewy will not rectify error, I am supposed to get 2 free treats for my cat for buying an item that is buy one, get one free.

Just cancelled all my autoship for Hills RX dog food. Why. Went to move a date up and prompted need to contact your Vet. They already have the prescription for the food. Called customer service and advised my Vet needs to be contacted each time. Why would I subject my Vet to this annoyance. I can go to the store and purchase it for one year based on the prescription. Just ridiculous. Lost my business. A regular customer with expensive recurring purchase of prescription dog food.

This is an amazing company for honesty and customer service. Chewy apparently shipped an order I did not place (autoship) and before I even noticed it, they had credited my account and sent an email apologizing for the error and advising I could keep any merchandise not requested. This is practically unheard of in terms of many companies who, once they have your money, go to great lengths to keep it. I am VERY impressed with their customer service as this is not the first time they have "over-delivered" on my expectations.

We've been using Chewy for years. They have a great selection of items for reasonable prices (much better than brick and mortar stores) and their customer service is one of the best out there.

I’ve been a loyal Chewy customer with authorship for years. Customer service has been exceptional the few times I’ve needed to contact them.

Chewy has reasonable prices and quick shipping via FedEx. I just wish that they offered the 18 lb bag of Dr. Elsey's Premium Clumping Cat Litter instead of only the 40 lb bag. This 60-year-old cat lady simply cannot safely handle the heavier bag.

Chewy customer service has been great. When I received some of our regular treats on autoship that had questionable quality issues (they smelled odd and none of the horses would eat them), they immediately sent a replacement with apologies to my pony (which was very sweet) without question and without asking for the item back. It was completely hassle free and drama free which I greatly appreciated! I've used Chewy for years and never had a negative experience with them. Prices are reasonable, they carry a large selection for all species, and the website and autoship subscription service are easy to navigate.