Chewy.comReviews of chewy.com

our precious 13-year-old bulldog, Trixie, passed away very recently. We had just placed a very large order with chewy and called to see if they would take the items back. They said donate them to a local animal shelter and a few days after that we received a sweet flower vase with a message of sympathy. This is customer service at its finest. I will be forever loyal to them and their empathy for their customers.

If I could give a zero I would!! Terrible service Order steps for our dog and there was an issue with a coupon , instead of just canceling order they took money out of account and said it had to be reviewed.. if there was an issue why take the money out first just cancel order.. now I have to wait 24-48 hours for my money to be put back in!! Thankfully that is not an issue of not having money in account. Feel bad for ppl that CANT wait on their money being put back.. I will for sure let my entire family know NEVER to order from these guys..

Chewy customer service is outstanding. The compassion and warmth that was extended to me when I informed them that my little girl sunshine had passed away was above and beyond. They also sent me flowers! It made me realize there really are good people and companies still here for us

I am a small business owner and I'm a big believer in shopping small and local. With that said, I have only ordered from chewy.com a couple of times, but I have experienced the Best customer service each time. I had recently made a recurring precription purchase for my beloved dog Coco with chewy.com , but she passed away shortly after. I emailed the company to cancel the order and they refunded my order with no issues. It's what occured next though, that really impressed me. The email response from Mary (the pharmacist, I believe) at chewy.com expressed condolences for Coco"s passing and also offered resources for dealing with the loss of her. I was so impressed. Today, almost a month after my cancelation, I received a painted rock with flowers and Coco's name on it along with a touching card from the Chewy family. It was unexpected and brought a smile to my face. I miss my Coco so much and I really cannot express enough how impressed I am with Chewy as a company. Chewy is and will remain my first choice for my pets needs. ♥️🐶🐾 I wish all businesses would operate with such awesome value!s

I have been a Chewy customer for many years and have always had a great experience with them!!! Recently, my 18-year-old baby (doggie-Rusty) passed away. I called Chewy to see if I could return multiple items I had bought right before Rusty passed away and they refunded my money and had me turn the items over to a shelter. Not only did they do this, but they also sent me a beautiful bouquet of flowers. This is amazing considering they are a big company and really took the time to brighten my day! Thank you so much Chewy!! Sincerely, Dr. Dena Varela.

I highly recommend Chewy! I have 3 cats, plus a rotating cast of foster dogs and I use Chewy for all of them. There prices are great and the customer service is the best of any company I've ever dealt with. They truly go above and beyond for their customers!

I can not praise Chewy enough!!! I ordered some kidney diet food for my dog when she was diagnosed with kidney failure. I was not able to give it to her as she passed. I contacted Chewy and not only did they refund my money but did not ask to return the food they asked me to donate it to an animal shelter and consoled me for the loss of my pet. I am definitely ordering for them again!!!

I have been using Chewy for over 5 years for my dog. Recently, our furry baby passed away, which, of course, has crushed us. It has been a difficult time, especially during the holidays, and we are dealing with her absence everyday. Just before she passed, we had been working with her vet and had ordered antibiotics and other medication from Chewy pharmacy to treat her. But she passed before we could even administer some of these. Now the policy with Chewy is that we cannot return pharmacy items. But I reached out to Chewy to confirm as we had not even opened the shipments. Chewy asked me to reason for wanting to return the shipments. When I explained, they were so kind and understanding and allowed me to receive a refund and encouraged me to donate the medicines to a local shelter rather than returning. Their generosity just blew me away. It was such a warm gesture during such a difficult time. They cared to ask why rather than just reiterating the policy and allowed me to receive a refund considering the situation. I am so thankful to Chewy for taking my situation into account. They have provided me with better customer service than I’m sure I have gotten anywhere else. Absolutely wonderful customer care. Thank you, Chewy. And thank you for helping us to care for our dog in the best way over the years while she was with us.