Chewy.comReviews of chewy.com

I will never use anything else. Their customer service goes above and beyond every time. They truly care about pets and your money. I have never had an issue.

I am blown away by the customer service this company offers. I simply wrote a review on a product I had purchased from them. My dog just did not like the food I bought. So, my review simple said, my dog does not like this food at all, that was it. I got an email from Chewy that said they are sorry my dog did not like and they would be crediting my account for the purchase price. WHAT? I never asked for a refund or anything and yet, within 3 days of that email my account was credited for the food my dog did not like. What company does that? None that I know of, except for Chewy! That right there, that they actually stand behind their 100% satisfaction guarantee, that I did not even know about or even think that they would back something just because my dog didn't like it, blows my mind. New customer for life!

My kitten had a small abraision on his lip, and I wasn't sure if he needed to be taken to a vet or not (and as a broke college student, avoiding expensive vet trips for no reason is a priority). I searched online for free vet advice and everywhere I looked wasn't actually free. Chewy has an ask a vet chat where they can offer you advice (not a diagnosis). They responded immediately, offered good advice, and helped me help my kitten. Highly recommend their services!

I recently opened an account with Chewy Canada to purchase food for my cat, drawn in by their unbeatable prices, amazing deals, and generous loyalty program. What I didn’t expect was the level of customer service that would leave me utterly amazed and profoundly grateful. When my order (for authenticity verification purposes, placed on Dec 8, 24- Order #1800273544) which was supposed to arrive by December 9th, was delayed, I reached out to Chewy’s customer service team simply for an update and reassurance that everything was on track. To my complete shock and absolute awe, they not only provided the information I needed but also refunded 90% of my order – without me asking for anything beyond a status update!!! 😱 😍 This unexpected gesture has left me speechless!!! I’ve honestly and genuinely have never been so pleasantly surprised by a company’s willingness to go above and beyond for their customers!!! Obviously - cannot recommend them enough!!! 😍 Their customer service has completely won me over, and I will be a loyal customer for life. This experience has truly been one of the most positive shocks I’ve ever had in my dealings with any company, in Canada or anywhere in the world! 11/10

My cat passed & I call Chewy to get a refund on a large amount of prescription food I still had for her. Without any questions, they refunded me the amount & didn't even want the food back. Told me to donate it in my cat's name. As if this wasn't kind enough, the next day they sent me a floral arrangement with their condolences. Not only are they a great business but they care about their customers. For that reason, I am grateful & continue to give them my business.

Chewys has the most amazing customer service! I’ve never had a problem with my customer service, they’ve always been highly responsive, but most impressively is how kind and thoughtful they were when I called to adjust my order with my pet’s passing. They were incredibly understanding and left the nicest note the following day. I’ll forever be grateful and a forever customer!

This company has the best customer service I've ever received. First and foremost, they ANSWER THE PHONE LIVE! This is unheard of. The agents are always kind and friendly and resolve my problem with an order quickly. Even though they might be a little more expensive than other on line options, I will support them for their high quality service. THANK YOU

On November 29th we placed an order with Chewy for cat food using the promo code "Purina" for a $40 gift card when you order $100 worth of purina products. I qualified for the offer and my confirmation confirmed it. We received an email stating they couldn't ship the order because we used a promotion that we weren't qualified for. That was for an extra percentage off of the autoship. Now it had been quite a while since we ordered from anything from Chewy (over a year) so I don't recall if we ever did that promotion. But I quickly replied to the email and said that if we weren't qualified for it that was fine, and to take that discount off. But as long as the gift card of $40 still applied, then please ship the order. If not, then cancel it. I received another email to call them, which we did. We spoke to a young lady (Amanda?) who told us they just needed verification of our information, which we did, and the items were shipped. We received the items, but no gift card showed in our account. We called today and spoke with Natasha, who said we didn't qualify for the promotions, but they took $20 off. I said we were told we were receiving the $40 gift card and I was specific in saying that if we weren't getting that then to cancel the order. She wasn't very friendly or helpful so I asked for a supervisor. This supervisor said that there were multiple accounts associated with our address.. they didn't realize there was more than 1 appartment here, and there is only 1 account for our apartment., which she seemd to agree with. She also said that my wife also has an account. After some searching on our part we found my wife's account that had 1 order sent to our previous address in 2018. Now we are in our 70's and I guess that one order all those years ago must have slipped our minds...  Still, the promotion for $40 off of $100 was a black friday special for everyone, and had nothing to do with previous orders. If they were not honoring the gift card the order should have been cancelled as I requested. Not shipped and then charged to my card. I told her to just send a return label to let me return it, it's not worth the trouble. So that's what she did, also stating I will get my refund when they confirm the items in the return. I have videod repacking the items as I don't trust Chewy to truthfully refund me as promised. What kind of company is Chewy to give confirmation of an amount and gift card then not deliver as promised? In the end, a company needs to charge, and deliver, exactly what they state they will. They cannot change their minds and charge what they want. ESPECIALLY when it is specifically communicated to them to cancel the order if the cost and items will not be as stated. I am a 76 year old disabled vietnam vet on a very fixed income and don't like having surprise costs and not receive savings that were promised to me. This order was made specifically for the savings. Shame on you Chewy!