Chewy.comReviews of chewy.com

I have been ordering from chewy for many years. I put up with the occasional bulging, broken cans. My experience when I ordered a gift card was the last straw. After ordering the card, over a period of 4 or 5 hours, I received numerous emails saying they had to verify billing address, card number, etc. After talking to two different people, and being assured things were taken care of, I received yet another email demanding verification. I used the chat to try to find out what the problem was, with no satisfactory answer. I was told they routinely treat customers like this. Needless to say, I am now an ex-customer.

Absolutely the most honest reputable business I have ever encountered. I am in my '70s and I'm amazed how truthful and honest chewy.com is They care about your animals as though they were theirs. Very compassionate, very caring. To worry about getting scammed like you do from a lot of other companies, this company is truthful. Thank you chewy for being you and for being a leader.

I placed an order a week ago. They emailed me saying I need to verify my account via email or by phone. I did so via email and answered all their ridiculous questions. Then after I verified via email they asked for a verbal confirmation. Which I did. I called them and answered the same exact questions as before. This whole process took 4 days and they had the audacity after all that nonsense to cancel my order saying we can’t ship to a business!! What business orders small quantities???? The order was OBVIOUSLY for one person not a group of people for me to resell. The worst experience ever. Not recommended at all. Awful website and service

So, I ordered two dog gates from Chewy, thinking I was about to create the ultimate fortress for my dog. But, plot twist—both gates sat unopened in their boxes for weeks. In a moment of clarity, I realized I didn’t need two dog gates—I needed a peace treaty between me and my dog. So, I reluctantly started the return process. And guess what? It was easier than getting my dog to listen to a command. The return process was as smooth as a well-trained pup doing a perfect sit. No hassle! Big props to Chewy for making the return process painless! Would I buy from Chewy again? Absolutely! I’ll just make sure next time I don’t buy gates until I actually need them. But hey, now I know if I ever do need a dog gate, Chewy’s got my back.

Chewy is amazing. The best customer service of any company I've dealt with in years. They immediately fix any problem you call about, provide refunds even when they probably don't have to, and when our dog died they sent us a condolence gift.

Continued delivery issues...tracking package delivery indicates items delivered but in actuality they are not delivered. Chewy offers to resend; they will also issue refund if asked. Incredibly unreliable and untrustworthy. Maybe they insist on better delivery for "autoship" which their site continually pushes each time items are purchased. If not an "autoship" customer maybe they couldn't be bothered to improve/assure customers will receive their orders reliably. After multiple instances of this same thing occurring, it sure feels that way to me. ADIOS CHEWY! I boycotted before for this same reason and then relented....NEVER AGAIN!!!!!!

Chewey has THE BEST customer service, hands down. Most recently FedEx was not delivering my prescription dog food in a timely manner. It was “out for delivery” for multiple days. When I called FedEx, they informed me that Chewey proactively already contacted them and instructed them to deliver it same day (on a Saturday). It actually came Sunday, but I’m just happy it’s here. Chewey demonstrated what service looks like - solving my problem without me having to contact them. The BEST!

Chewy's costs are outrageous. The cat food I buy I can get on ebay for $40 a case and Chewy sells the same thing for $53. I stopped buying from Chewy.