Chewy.comReviews of chewy.com

Chewy's customer service is outstanding! A lot of companies should follow what Chewy does..You don't have automated options, get a live person who is always nice and always helpful..I've been buying from them for about 11 years with my 2 boys..Sadly, we had to put our beagle down last Friday and today they sent me a beautiful flower arrangement with a beautiful card..I had no issues cancelling my autoship and also was provided credit as I had just recently purchased my 6 month supply of heartworm meds, which came in just a day before losing him..I would give 100 stars if I could!!! I would recommend anyone with furbabies to shop with Chewy..

I have been using Chewy since they first started. CS is okay but the delivery has gone down hill and bad. I am on an auto ship for my dogs food. I rec. and email letting me know my case of food was shipped. Two days later, no update.Chatted with a CS person, they said that there"was a glitch in the system" and that "they would refund me and reorder". Well, I got no refund and the order I recieved a few days later was the WRONG FOOD. Called back (now not having any more food for my dog) and CS said they would refund my whole amount ($55) and investigate and make sure it does not happen when the new order is put through. (a saw no new order pending in my account after the phone call) I ordered three boxes of the food from Amazon and its coming tomorrow (at $8 a box).... in hopes that Chewy gets their act together. Horrible... CS is very nice... but the warehouse is not too bright. UPDATE: I called them later that night and spoke to a nice young lady. She saw NO notes from the previous call, placed my order, free of charge and actually reached out to the warehouse manager to make sure that he checks the order before it goes out to make sure it was correct.

Chewy kept sending me these coupons so I decided to check out their website. Holy crap! The prices are unbelievably high, I can't imagine why so many people use chewy. I guess some people can afford to pay all that extra money for the convenience of having it delivered to your door but not me, I'm on a budget so I will stick with Walmart's prices plus I can have Walmart deliver it to my door as well. Even after paying the Walmart Plus membership I still don't spend as much as I would if I went to chewy.

As a long time customer the promised turn time of delivery is not doubled. We wont be buying from Chewey again.

disappointed with the order, buyer deception. We ordered dog food, the order was paid for and there is no delivery. The support service explains that the delivery date on the website is not true, we need to wait another three days. The delivery day is Monday, but in reality it will not be earlier than Thursday or Friday. Buyer deception

*******I was contacted by a pharmacist from Chewy who apologized for the slow delivery of the medication I needed and said they were refunding 50% of the medication’s cost because they care about customer service and my experience was not up to their standards. I have always used AutoShip with Chewy, which has been great. Recently, my 17-year-old cat was diagnosed with a thyroid problem and she did not do well on the pills I got from my vet due to gastric issues. My vet authorized transdermal thyroid medicine from Chewy and they spent 2 to 3 days online saying they were working on the order. They advertise DELIVERY of prescription medications in 2 to 3 days. My cat desperately needs that medication and it has been over a week and I still don’t have it yet. In the meantime, my cat is throwing up, drinking tons of water, and very uncomfortable. I did some research to see where the pharmacy is and was shocked to find that although I live in California, their compounding pharmacy is in Kentucky. It’s false advertising to say that prescriptions are delivered in 2 to 3 days when in reality it is a week via FedEx. How do I even know what temperature variations the medication has been through and how effective it will be after such a long delay? Customer Service has always been phenomenal from Chewy, but I have to rethink ordering from the pharmacy.

Used to be a good company...now they just suck!!! worst customer experience. I will NEVER purchase from chewy again... its amazon for me. At least you know what your getting...not the games chewy plays with long time customers.

I would like to commend this company on their customer service. You can reach a person to help you at any hour of the night or day. There is never a comouter answering the phone and blocking you from the help you need. This company stands alone from all the other companies relying on AI, which is so frustrating to the customers. If you have pets i highly recommend this company , They are user friendly and have the best customer service of any company around. 24/7 you can actually talk to a real person with no hassle. Support this company because they are going the extra mile to serve it's customers well. Thank you, Chewy