Chewy.comReviews of chewy.com

Sent me a card for my dogs birthday. Offered 20% off all items as a reward. Then rejected my items. Claimed it was only a birthday selection ( not stated in card). Greedy and dishonest people. Asked via chat and they hung up on me when I sent them a photo of the card. Really crappy company.

Though I have loved them in the past, the wait time to get prescriptions has tripled. It is so long that a pet will need to return to the vet before getting the prescription. They send reminders to mail your rx in every few days, but if you call (Because you have waited weeks for the rx you already sent), you can't get anyone to help unless you have waited "21" days. After that, you will have another wait for the medication. So, the total time is possibly 35 of more days.

I continued to receive shipments from them and being billed after instructing them that I don’t want any more deliveries. Buyer Beware

I receive an auto-ship each month and I especially like that I receive reminders each month so if needed, I can change the delivery date for the shipment. In addition, recently I did not receive my auto-ship and sent Chewy an email to see if anything could be done. Much to my surprise, Chewy responded extremely quickly and provided a new shipment, free of charge. Now that is wonderful customer service!

Recently, we had to put our dog Sugar to sleep. We had an auto ship of Entyce that we had that was unopened which we wanted to return for a refund. The people at Chewy were very understanding and accommodating in getting this refund processed. No hassles at a time we were both grieving over Sugar’s passing. The people at Chewy were outstanding! Their compassion exemplify what it means to have genuine values and the meanings of what our pets bring to our lives.

I received Heartguard medication for my dog. The medication box was open, but the foil seals looked intact. However, three of the chewables looked crumbled through the clear plastic. I called, but was presented with too many hurdles to make a proper return and replacement. I cancelled my autoship; and found the medication elsewhere at substantial savings.

I purchased pet food through Chewy, but they repeatedly informed me that my order was delayed due to weather, even though it hadn't shipped yet. Every time I called for assistance, I was given the runaround, including an encounter with an agent who was extremely rude and dismissive. I was assured that I could order food locally and that I would receive a refund, but the refund was never processed. I specifically asked one agent if my request would be declined, and she told me not to worry. When I called back to inquire about the situation, a different agent mockingly repeated my words and informed me that my request had been declined, but he would refresh his page to ensure it went through. After numerous calls and online chats, I finally received the refund in three separate adjustments. Following that, I placed another order using a $20 credit I had earned. However, Chewy blocked my order and instructed me to call in. After answering numerous questions about my account, I was told they didn't know what the issue was or how to resolve it. I ended up canceling my order and forfeiting my credit. Additionally, I still had an auto-ship scheduled for six months out, which was also blocked. I called again for clarification, only to be told they had no idea what was wrong. Frustrated, I deleted my account. The entire experience felt like they were intentionally making it difficult for me. This company shows a complete lack of regard for their customers and their pets' well-being.

I have been a Chewy customer for awhile as my cats preferred wet food is hard to find on the shelves. Normally, my order comes right to my door despite living in an apartment complex. I was supposed to get an order at the end of December, but it had not shown up. I gave it a few extra days due to the holidays and weather thinking it would turn up, however, it did not. I called the number and was able to speak with a live representative. I explained the situation and she was able to tell me where my order was left. I was at work at this time, but stated I would go look for my order where she described it was. She said she did not want me running around crazy looking for my order and sent me another package free of charge which came within about 2 days (good thing, because my order was also not where she described- I checked out of curiosity). I am so thankful for Chewy and would recommend this company to anyone with pets!! Thank you Chewy and your employees for your awesome customer service.