Chewy.comReviews of chewy.com

Item was not delivered. Tracking says Thursday and it is Saturday. Still no product.

We have been ordering from chewy for years. They have always been a great company to purchase from, fast shipping, orders are always correct and packed well. We just wanted to take the time to talk about another experience we just had with Chewy. Our sweet boy Leo passed away last month. I had to let them know that we were canceling all of his prescription meds and had a couple questions for them about one of his orders. In the mail yesterday we received the sweetest gesture from Chewy over the loss of our Leo. it was such a kind thing to do from a big company like Chewy. So very thoughtful. Also the email that we had gotten back about him passing was extremely kind and thoughtful too. Such an amazing company and we will always continue to support Chewy. They do so much for the community. Thanks Chewy

I came to visit my parents in LA. I brought a couple days food with me thinking I can buy the same food in Los Angeles. I found the food on chewy and they required a vet note to buy hypoallergenic (hydrolyzed) dog food. Can you believe this? So I called my vet in France(who is American by the way) and she also wrote the prescription in English. They still denied me dog food for my very hypoallergenic dog. My dog has acid reflux he's been sick most of this trip. My vet in thinks they're running a racket to get seen by a vet in their Network in order to get a prescription for dog food??? If they sell the dog food sell the dog food don't keep it hostage when you offer it online and you offer it. This is awful and now I'm dealing with a dog that has severe acid reflux on vacation visiting my family in Los Angeles. WE HAVE A PRESCRIPTION that I had provided and was denied dog food. These people should be out of business. By the way my parents bought a lot of PRODUCT from them and they are done. Again I have a prescription in English from my vet and they refused it because they want to make more money off of us instead of just selling us dog food for my pet and minding their business. I'm so bummed out. What a complete disappointment.😒

I have no words to describe how wonderful the Chewy company is. I had an autoship for medicine for my 10 year old husky. I received a new order last week but unfortunately he passed away before I opened the box. I went online to return the medicine and a wonderful customer service rep immediately refunded my $80 and told me to keep them and donate to the local animal shelter. I thought that was incredibly generous and kind. She expressed her condolences to me and I hung up. Tonight a flower arrangement arrived with a beautiful card expressing more condolences on the loss of my beloved pet( and addressed him by name) - an arrangement that must of cost them at least $50. I am speechless at the compassion and generosity this company has shown during a time where our hearts are broken. Thank you to my Chewy family for all you do and did for us.

Great experience! Stuff has always been delivered fast!

We used the pharmacy for 2+yrs. The support w/changes, etc was always excellent. The people were always so kind and helpful. I have always recommended them to others. But, wow, if they didnt go above & beyond recentlly! When our baby passed the same day her meds arrived, I called not expecting that they could or would do anything, but asked that if I returned the unopened box, if by chance I could get even a partial refund (the order was for over $100 for multiple heart meds). Not only did they of course give condolences, they issued a full refund & told me not to worry about sending back the medication. We live 2 properties down from a dog resuce, so I will be donating the medications to them. To my very unexpected surprise, the next day, we received flowers from them. I would give them 10 stars if I could!

Talked with Dakota, was the top star of the day!! Got all my dog food and prescriptions, that are auto-shipped, all squared away. Talked with her about dog treats, which I had never thought about ordering. She set me up with my Hazels favorite treat, for nearly $2.00 a box cheaper, than what I was getting at the store. Thank You Dakota Kalen,Hazel,Zena

I’m shocked that chewy has doesn’t have five stars. This is a great company with great prices. They ship quickly and most of the time the shipping is free and they have some of the best prices around. Chewy is great. Large selection for all animals as well.