Chewy.comReviews of chewy.com

I've been ordering from Chewy.com for years: unbeatable customer service -- caring, knowledgeable customer service, fast shipping, good prices. Truly a wonderful shopping experience.

Liked Chewy after my first order, but not after my second order. The bones I got all seemed very old and the marrow just crumbled out. The sale I purchased my items through said everything was buy one get one free and I confirmed this with one of their agents through a live chat yet when I received my order there was only 1 of every item and they credited my account a few dollars just for half the price of the cheapest item. I purchased over $120 worth of items with each one listed as buy one get one free and I was told by Chewy.com staff that I would receive 2 of each item, instead I get a $6 credit and old treats that my pets do not like. I will not trust or support CHEWY.com again.

They charged me 194 dollars for a pack of 12 batteries. Claim they have refunded me however the Bank doesn't see it that way. I canceled my auto ship. I have called 4 time this week and have gotten a different story every time. I hope 194 dollars was worth to you chewy.

Between "FedUp" delivery (I had to pick up at Hub finally) and Chewy's various Customer Service conflicting explanations, not a good experience with this $500.00 purchase.

Do not believe the 1-3 day shipping. While delays can happen, if it going to be longer you should send an email before just shipping it. My dogs can’t wait 8 days for their food and I’m on a budget. Now I will have to shop at the store anyways and another 60 I wasn’t planning on.

Chewy keeps sending me coupons in the mail or via email, they NEVER state that there is any limitations or that whatever I am buying is not valid. We read all coupons carefully making sure what we have in the cart is covered, but...NO it's not covered ever. It seems their coupons only reward New customers and do not support their current customers. We contacted chewy live chat about this after receiving 4 coupons in the mail, and none where valid, well Chewy chat just hung up on us....

Ordered and they promised medication would be here on the 15th. Not here. No response from customer service. Second time it’s happened. No help and they don’t care, give coupons, or refunds.

I was able to keep my furry baby alive for a year. I couldn’t afford to take him to the vet that often. When he passed you were very nice and sympathetic. He had been my only companion for 8 plus years. He was just shy of 15 years when he passed from kidney disease. They sent me a Beautiful floral bouquet with a very sweet card from Clarissa and the Chewy family.