Chewy.comReviews of chewy.com

Chewy is fab and their customer service is great. They have a good selection of products too. :)

SHARON. Omg. This is about her but a I’m including a quick overview of my experience w chewy overall. I can’t even fathom how anyone has had a bad experience with chewy. Yes I’ve had some inconsistent foods, but that’s the manufacturer. And I’ve received treats opened and at the bottom of box, but I call and chewy replaces them every time even though it seems that this is the carriers mistake. I want to now talk about why I was compelled to leave this review when I am drowning in so many things. My husband called me and told me chewy hit one of our cards and it ate up what we had on that card. I have autoship but… I have paid zero attention to it for a few months now. My biological father passed away on Thanksgiving. Which was also my birthday. I still haven’t mourned his death bc I have 2 young children ages 2 & 5, and I needed to get through the holidays and give my girls a beautiful Christmas. On top of that, my daughter’s bday is New Year’s Eve, and my youngest daughter’s bday is Jan 27. I digress, So I needed to focus on Christmas first. Got through that. My husband and girls did a quick trip to see a fam member, they came back w the flu. I took care of them, rescheduled my daughter’s party, and then of course, I got it. Cancel her party and had to reschedule it again. Then it was my step dad’s birthday on Jan 11… on Jan 13 my mother called who picks my kids up from school & has them until about 6pm, and she said we had to get there now bc my stepdad collapsed. TODAY, my stepdad was finally taken off life support, but is still in the icu. No one needs to know all these details but, I’m making the point that I literally have not been able to have a normal thought in months. So when my husband told me about chewy, I immediately called and Sharon answered. I explained to her that I’ve been in and out of the hospital for my step dad, and this is right after my dads death, and I feel horrible but is there anyway to cancel the order and refund it so that I wouldn’t have to worry about the card that was wiped from it. She was incredibly compassionate and kind. I’m sure I rambled on just like this review but, I’m not myself right now. She was so patient. I thanked her so much and expressed my love for this company bc of people like her. Never ever have I encountered a rude representative. Ever. And I have 2 spoiled indoor cats, and also care for 3 semi feral (community) cats. They’re basically my outdoor babies. Anyway… I’ve had to call many times for little things as I mentioned above. And EVERYTIME someone answers that line, there is someone on the other end who is just amazing and they all def aim to have happy customers. Today, I was cleaning my patio to get my outdoor cats food ready for dinner and I walked in for a minute and saw flowers, I was so confused. My husband and sister in law who was here, said that it was from chewy. My sis in law read the card to me and said “from Sharon”… Sharon… thank you for taking that extra step to send these to me. I was so surprised. I know chewy will send flowers when a pet passes, but… this totally caught me off guard. I am so thankful for her. It’s the little things in life. And I know God is so very proud of her for doing as he says “love thy neighbor”… Thank you so much Sharon. I pray that someone high up in the chain will see this and reward you for this. With everything going on, so much heartbreak and worry and stress and I’m basically on auto pilot.. & I’m getting used to getting some type of bad news… this was a pleasant surprise and made my day. My sis in law saw this as well and she was gushing over how kind this gesture was. You guys are great. Sharon… God bless you.

I unfortunately have to leave only a 2 star review. Only reason it's not a 1 star is because they have excellent customer service. They use FedEx as a courier service, and FedEx does not deliver to apartment buildings. They outright refuse and will hold your parcels hostage for days, and lie and state "we attempted to deliver", but they never did. You can provide a buzz code all you want, but, they refuse to even try. Ordering from Chewy was supposed to be convenient but, so far, because of FedEx, has been an awful experience.

Our beloved 17 year old cat passed on Thursday. My husband contacted Chewy to ask if they could send us a return label because we had just bought a large bag of dry and wet food. They told him how sorry they were and sent him a refund and told us to keep it or donate it. This morning we received flowers expressing their condolences. They are gorgeous! My husband and I are so touched. Kindness and compassion sure helps with the grief. Thank you so much.

They are such an amazing company, our dog isn't doing well and we just bought food that she won't eat. With a sypathetic sweet email I was told to donate the food and they lovingly said if they could help with anything to let them know. I don't know if we will get another furry friend, but Chewy will always be my go to if we do! Love and trust them!!!!!!

I remember when you could visit Chewy and buy what you needed without CONSTANTLY being pushed over and over to sign up for auto ship. Every other click pushed me to use something I don’t need.

I always said Chewy gives the greatest customer service and they do most of the time. I had been a very loyal and dependable customer for 7 years. It really saddened me when I had to stop my orders with them. This is ALL because FED EX quit delivering packages to my front door after 5 years.Excuses being so lame it was comical. Just excuses to be lazy! But the real thing that hurt the most was Chewy threw me away and kept FEDEX. Guess we didnt mean as much to them as I thought.

i recently ordered my dog's food and it was delivered the day he died very suddenly and unexpectedly. I called to ask about returning the products for a refund and not only did the customer service person refund my money buy told Me to donate the items. The next day they sent a bouquet of flowers with a very touching card. This was way beyond expectations. I had been a chewy customer for many many years and if i decide to get another dog I will be a faithful customer again. My sincere thanks.