Chewy.comReviews of chewy.com

I have been dealing with this vendor for many years now and never had any issues. Products arrived quickly with no problems. I could always count on Chewy to deliver for my 5 dogs and one cat

I hesitated for a long time to try this company, due to a request. Boy, am I glad I did. Every time, and I mean, every single time, I have gotten excellent customer service whenever I needed it. The prices are very reasonable, the delivery is superb, and if you needed to switch your order to a different date, it was very easy to do. Due to the loss of my pet, I no longer use them. But in the future, I will definitely start back up with them. Very class act company. Thank you very much for the great service.

Placed an Rx order for our cat on Chewy.com. They have no way to receive Rx electronically (in 21st century) So, they wait for it to be mailed. Then their data entry team takes 10 day just to get order on their system. Do not order Rx's here----they will take 3 weeks to arrive! I am still waiting on a Jan 12 order.....

I’ve been a loyal customer of chewy for over 10 years. I’ve praised their customer service and loved the convenience of their autoship. Unfortunately, they will only ship with fedex. This wasn’t a problem until recently when fedex decided to leave my packages by the curb instead of my front door (the curb is down the hill from our house and we have a large circular driveway. No other carrier has ever left packages at the curb). I contacted chewy and they initially filed a complaint on my behalf with FedEx. When the same thing happened again (this time FedEx dumped a heavy package on top of my flowering plants by the curb) they just essentially told me there was nothing they could do about it. I cancelled my four autoships and will limit myself to companies that do not use FedEx. I hate to part ways with chewy, but it’s just not worth the hassle.

I have used Chewy auto-ship for many years to deliver my dogs' specialty food and prescriptions. Very few issues and on the rare occasion I had an issue, customer service was quick to resolve the problem. I had to have my 15 year old hound euthanized last week and when I canceled my auto-ship orders, the folks at Chewy sent me a beautiful bouquet of flowers and a sweet card in addition to doing some other amazing things for me. I am so impressed with Chewy and their customer service team. They have a life long customer in me. Thank you for everything Chewy.

I absolutely LOVE Chewy! I have a 4 year old Golden Retriever, Sully, who I've had since he was a puppy. Every single time we've needed something, we've gotten it from Chewy. In the very small times there has been an issue with the order - the customer service is outstanding. Literally, coworkers of mine and I will talk about this time where my mom was sick but had to call Chewy about an issue with the order. Not only did the order get fixed but they also sent my mom a CARE PACKAGE with teas and things for her to feel better. Top tier and out of this world.

They had the least expensive price on the product I was looking for. I ordered it and it shipped here within 3 days. What more can I ask for?

Chewy itself is fantastic, good deals, there are often coupon codes, and their customer service is genuinely incredible. The reason for only three stars is because of their shipping. They use fedex, who has suddenly decided they have issues with delivering to apartment buildings. In the past this was not an issue, but now they have started holding packages hostage for days on end, claiming my address is wrong (it isn't), saying I need to be home to accept the package- despite me... being home to accept the package, and despite me providing clear directions multiple times along with contact info for any issues. For what it's worth, Chewy has provided a partial refund so I can go buy a small bag of dog food so my dog does not starve while Fedex tries their best to avoid delivering my parcel. I sincerely wish I could continue to use Chewy- I think it is fantastic- but Fedex makes it impossible. It's such a shame.