Chewy.comReviews of chewy.com

I order my cat supplies from Chewy. Their own cat food brand, Tiny Tiger, is grain & soy- free and has no harmful chemicals added. I had sent in a picture of my kitty as part of my pet profile when I rescued him 2 years ago. A couple of days ago, they sent me a small portrait of him; I hadn't ordered anything at the time. It's really well done; I'm an artist, so I know. It really was very touching! If my cats don't like something, they give me credit for it and ask me to donate it to a shelter. They really seem to care about their customers.

I'm glad all the 5 star reviews people are happy but they lied to me. I'll think think twice before ordering from them again. They're horrible. Customer service deliberately lie. They tell you one thing and do another. I was told once I shipped my return I would get my refund of junk they sent me but that is a lie. It's 2 weeks and still waiting for my refund and my loved pets suffer. My money isn't returned to me once I've done the return. It's better to do business with Amazon or Walmart. 12 more days later and still no refund. On a charge machine it takes just seconds to cancel an order payment and issue a refund but for chewy it takes forever....a good example of how they care. I work with charges on machine and this is ridiculous. Chewy is a bad experience.

Chewy continues to cheap-out on delivery by using Fedex. I gave them another chance after past years of terrible deliveries but that was a mistake. They just don't care. There are so many other options for pet products and I will be utilizing others instead of constant bad service.

I received a Chewy gift card when I first got Maebelle as a puppy, used it, and I have had nothing but positive experiences since. I order regularly, have certain items on autoship, and everything has been well packaged, delivered quickly and with zero issues. I have left reviews with pictures for products with a simple warning to pawrents that the product may not be for dogs that are heavy chewers. I have never had any expectation or desire for replacement and yet Chewy customer support continues to exceed any expectation I never had in the first place. I trust this company implicitly and will ALWAYS refer others.

This company's website is full of false advertizing. I placed an order for dog treat which listed the price at $12.99 if you autoship once the order was placed I was charged $19.99/bag with a $20 discount whick doesn't add up. I caslled customer service and was told that the price list is only good up to a $20 discount, but does not say that on their webpage. These people are a bunch of crooks and I have to wait 3-5 business days to get my refund for cancelling the order

Horrible customer service. Can find cheaper prices locally.

I love this company. I just got a REAL person on chat at 9pm at night without having to go through some stupid automated AI chat that NEVER has the answer to your question. They are reliable, handle all my vet prescriptions, and all my dog's food is on autoship. Everything gets here on time. SO refreshing to have a large company that offers a personal touch. Great company. Great job.

Love this company. What company sends a sympathy note and a dozen roses after our 18 1/2 year puppy died? They did. I know it’s marketing but I love the sensivity and the business model