Chewy.comReviews of chewy.com

For years I have contacted Chewy about their shipping department because I received goods that are damaged because of the way the shipping department packs them. If you have a big order it is packed in big box that is so heavy you cannot lift it, so you unpack it in front of your house. Today I received another order that product was damaged! I will no longer do business with Chewy. Gary E.

Our local store was out of our dog food. Took me 3mins from start to finish to order and we had it the next day !

Customer service always go out of their way to help me resolve any issues. Recently though, my cat passed away and I had to cancel all my subscriptions. My request was handled quickly and sensitively, which I was grateful for. A week later, I received a beautiful bouquet of mixed white flowers with white roses and a beautiful card acknowledging my baby's death. I cannot express what that meant to me. Especially because it was unexpected. Thank you Chewy so much. You will always have my business when I need it again. Thank you.

Quick customer service and resolution. A bag of dry cat food had broken open from hitting against a wrapped pack of canned food during shipping. A quick email and photo prompted another quick response from Chewy and an immediate replacement shipped to me. More than pleased.

I think people should be warned about their pharmacy service. I'm a long time customer of Chewy.com and never had a single problem. And then I tried to order the prescription kidney disease cat food my vet prescribed. I should note that it can't be purchased locally. To speed things up (this was pretty close to being an emergency) I called the order in. The representative I spoke to apparently made some sort of "profile" on my cat. I have no idea what that is. Never heard of it before in all these years of being a customer. He didn't tell me he was doing this. Nor did he ask me any questions except what her name was. For some weird reason he mistakenly typed in that she was a dog. So that screwed up the process beyond belief. I called them multiple times. My vet called twice that I know of--and even talked at length with a "supervisor". Each and every time we were assured that the problem was fixed and that the order would be sent out immediately. It's now been two weeks. With a cat getting progressively sicker. Then, to top it all off, I got an email this morning telling me they were cancelling my order. They said they'd never heard back from either me or my vet. This is absolutely a bald-faced lie. And this morning when I called to raise hell about this whole fiasco they STILL had her listed in their records as a dog.

Horrible customer service. Literally cannot get them on the phone. The phone hangs up after 6 minutes of being on hold. Their chat never answers either. 24/7 customer service is an absolute joke.

Outstanding customer service, competitive prices. You can't go wrong ordering from Chewy!

I received my order from Chewy today and this has happened for the second times that some of my small boxes of my dogs special treat inside the big box, the lid was open and both times I contracted Chewy customer service and both time they were so understanding and very helpful to me. Im very impressed. I want to say thank you so much Chewy. I have been their customer for many years and will always be because Chewy is a wonderful company with great products and delivering always very fast like a lot of time I get it in the next day which is fantastic. What a wonderful company. I really recommend to all pets lovers. Sorry English is my second language.