Chewy.comReviews of chewy.com

good prices on the big bags and free shipping over a certain amount. checkout was simple

Love Chewy! I switched all my pet supply needs from Amazon to chewy and never looked back. They're incredibly reliable with shipping. Usually get things to you within a day. (They also usually use FedEx which I find is very fast and reliable) They're membership plus option is a great deal and pays for itself with the discounts (cash back) over time. They also sent me flowers when my beloved cat of 15 years passed away - incredibly thoughtful. Love them!

Did not one time even answer the question I came to them for! Horribly disappointing!

Chewy is the best. Excellent timely customer service anytime I call. I would not conside using any other pharmacy service for my dog

Been an auto ship customer for probably 15 years. I'm not sure what has happened but I have had problems with my last three orders. I go out of town quite often. Normally when they say something will be delivered it's there on the day. They say my auto ship was supposed to be delivered three times on a certain date so I had people lined up to pick up the package but it never showed up. My auto ship order this time was supposed to be here on the 17th. It's every 9 weeks. I don't understand why they can't get it to me by the 17th and then when they ship it only half of the order comes and they don't even send a note or an email telling me the dog food is missing. They put whatever they want in the box without contacting me and if I'm short items nothing is said. It's easier to go to pet supplies Plus and pay the extra money. At least I'm guaranteed what's in my basket will make it home

I was a Chewy Canada customer 3 years ago. I use Chewy for cat litter auto-ship for a long time and it was good experience before I got a car and stop using their autoship. However, as I returned to Chewy today and place the autoship order, it was instantly cancelled "for protecting my account", while the money has been withdrawn from my credit card. The customer service lady was nice yet arrogant, cannot provide any means of compensation for this mishap, while I really need new cat litter to replace 3 days later. This is really bad for a business that's been running years in Ontario.

I work for a vet clinic. I get Chewy requests all day, every day, and three things stick out to me as consistent issues: 1: Chewy is actively lying to clients. They tell our clients that we haven't responded to their prescription requests, when in fact we have, often numerous times. This most frequently happens when we DENY an invalid prescription. It's pretty clear to me that Chewy just doesn’t want to deal with customers asking questions they aren't qualified to answer. 2: The other time Chewy frequently lies (and this happens every day) is when we deny a prescription, because we have ALREADY approved it, often days or even weeks previously. We often send this denial multiple times, for the same request. Don’t make people angry at their vet because YOU can't be bothered to manage your faxes. 3: Incessant junk requests when we deny. You faxing us umpty ump times won't change a denial if we cannot legally approve. At best Chewy is sketchy, at worst they're outright malicious and lying.

They used to be really great ,but last couple orders took 2 weeks or longer to show up. Also some treats are past the best buy stamp ,so check when you get them