Chewy.comReviews of chewy.com

Whenever I need to use the chat-with-a-vet feature, they always set my mind at ease. I love the autoship, it really helps when life gets busy.

I’ve been a Chewy customer for more than 7 years, purchasing everything from toys, wee pads and dog food to prescriptions, and they have consistently taken exceptional care of me and my babies. Over the years, Chewy has sent birthday cards and discount coupons for Bailey and Bentley, quickly taken care of orders I placed by mistake with no hassle, and always made customer service feel easy and personal. A few years ago, they completely surprised me by sending a beautiful canvas painting of Bentley simply for being a customer. I still have it, and it remains one of those gestures you never forget. Then recently, Chewy learned of my baby Bailey’s passing because of a prescription refill issue. Completely to my surprise, they sent me a beautiful flower arrangement with a heartfelt sympathy note. 😔❤️ That meant more than they probably realize. Chewy has been very good to me for years, but the portrait of Bentley and the flowers after losing Bailey are what take this company to another level. Those gestures weren’t about selling me anything. They showed genuine thoughtfulness, compassion and an understanding that our pets are family. After 7+ years as a customer, I can confidently say Chewy is so much more than an online pet store. Their customer care is truly exceptional. ❤️🐾

Chewy is a company that cares. I've been a customer since they started. I've lost 2 pets in that time. Chewy has been kind enough to send me condolences on both dreadful occasions. Heartfelt... not some computer generated message.

Best company nicest employees and veterinarian

Chewy Website sent out two identical orders of everything for my autoship delivery. Thus, I was sent four (4) 40lb bags of Bird Seed, two (2) Large Boxes of Milk Bones, two (2) sets of Pawstruck Filled Dog Bones. This double delivery from Chewy has been a major expense for me. Needless to say, I am disappointed and dissatisfied with Chewy's service. It is not possible for me to send four (4) 40lb bag of Bird Seed, along with all the other items back to Chewy since I am disabled and don't have the ability to lug these items around to a Fedex store. I definitely want to send the duplicate order all these products back for a full refund, but I do not have a printer. Again, all of this is a financial strain and tremendous drain for me. If Chewy was a reputable company, I would have been notified of this duplicate order since logistics would conclude that the repeat order was an obvious mistake (made by Chewy). My resulting conclusion of Chewy is that this business does NOT care about its customers.

I started to place an order and got to log in and it asked for my password even though I was using the same computer and email I have for years. It did not accept the pass word so it was going to send a text with a code to my cell phone ,,,, it did not come so i punched send another code .... nothing - been ordering from them for years and once or twice had llttle issues but not as bad as this time. after a half hour of getting nowhere i looked for a customer service number and called it -- with the help of a jack hammer and forty minutes later I finally got my order and due to the fact hat none of these problems were my fault I suggested a decent discount . the rep said no problem.. now i said i should get 10-20% for the hour and a half I just wasted he offered $5 off a $140 order. in conclusion when I went off he gave me $10 THERE CUSTOMER SERVICE HAS HIT THE BOTTOM.. I am going to be looking for another supplier KARL KOCHER NORRISTOWN PA 19403 i AM REALLY DIGUSTED WITH CHEWY

Chewy requires me to mail by snail mail the vet prescription instead of fax, email, text maybe? So then it's mailed to Kentucky. It takes them 10 days to acknowledge they got my prescription and it was mailed from Florida. Then FedEx decides to ship it on a Saturday, fully knowing this is an office address, I do not have a street mailbox only a PO Box so I use the office address. Of course they hold it over the weekend at a facility an hour away and then Monday comes its now 2pm, still no meds. The chat supervisor tries to blame me that I don't update the FedEx app Umm no honey, do your job, that's why I'm texting you. Your company has slacked enough! I have waited 3 weeks now for the medicine. So no I will not be doing business with them again!

I have been a Chewy customer for a few years. Today I received my order, which had been packed together in one cardboard box. A 25-lb. box was on top of 2 small boxes and a 7# bag of rather expensive dry small-animal food kibble; needless to say, the small boxes and bag of dry kibble on the bottom were crushed. I immediately phoned Chewy's customer service line and explained the problem. Replacements are on the way! Chewy's customer service is the best!!