Laverne V.
Kudos
I like the convenience and the very much interactive approach of this app/ service.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Laverne V.
I like the convenience and the very much interactive approach of this app/ service.
Kelly
Really great for anyone who has qualms about going to in person therapy, I was only going to try it for a month. As someone who tends to go into "customer service everything is fine" mode when I'm actually face to face with a person- the video chat/text/phone call option for appointments kind of removes that pressure to ~preform~. It's not something I dread doing. Everyone I've talked to has been very nice, knows their stuff, and seems really committed to helping you. I will definitely be keeping the service past my trial period 🙂
Carla
Very thorough and I felt like I was finally being heard by the providers. And I have been to several in person providers. I would highly recommend. They are like a well oiled machine.
Caroline A.
Therapist and providers were excellent, and their team of coordinators. I had to cancel because I eventually couldn't afford it, but I wish I could stay with them, they really did try hard to help me. I am getting better regardless... they are superior for services, I assure you! Check them out!
RENE A.
Cerebral is a fast, easy and convenient service. Completely online and confidential. You will get professional service from a M.D. Psychiatrist and a Care Professional Counselor. Friendly reminders and medication to your nearest pharmacy as needed. The follow up and reminders are great. Thank you Cerebral.
Dorothy
At first I was skeptical; doubting that I could establish a therapist-patient connection via face time. My doubts were for nothing, I have found this service to be so helpful. Being able to sit in my own home and receive care is amazing. My therapist is great. The website, the price, and the technology involved has worked effortlessly. I have recommended this service to my friends and family.
Charlotte D.
Great service!!! I appreciate you guys for being there in these difficult times. Thank you so much!!!
Heather H.
I have not had a good experience or found this helpful. First, my medication was delayed due prescription errors so I was not able to even start it. Then I sent messages to my care counselor that the medication was not working and I needed to speak with my doctor. Those messages were not returned. This service is not helpful for those with mental health issues that need medication. I did not try the therapy option so I cant speak to that aspect. I am discontinuing my services.
Response from CerebralJan 25, 2021
Hi Heather, We sincerely appreciate you sharing your feedback. I'd like to do what I can to help resolve some of these issues you faced. Please know that we are wholeheartedly striving to improve in our mission to provide affordable and accessible mental health care. If you'd like to take some time to speak directly, I'd be happy to hear out your concerns and see what we can do to make for a better client experience. Please feel free to reach out to our support line at (415) 403 - 2156 and ask for me directly. Best wishes, Catherine