Miranda G.
I've been with cerebral for a while…
I've been with cerebral for a while now. I've been bounced through multiple psychiatrist as they keep leaving the app and just assigning me new ones. Which keeps setting back goal posts for starting a new medication for something I was diagnosed with in February. Most recently I was put with a provider that does not have the availability to see me. I've repeatedly tried to find a new one but just kept getting error messages. After multiple attempts to fix this myself and running out of meds I put in a refill request and sent a message directly to my provider, and never heard back. I put in a support request for a new provider and never heard back. I put in two more chat requests for help resolving this issue, and again never heard back. I've now been out of medication for a month and none of my tickets have been responded to. Any and all progress that had been made has been lost and I feel incredibly neglected and uncared for. I've paid for help and been thoroughly ignored, I do not recommend utilizing cerebral if you need regular care or any medication you must titrate on or off of as the care is incredibly inconsistent.
Response from CerebralOct 19, 2026
Dear Miranda, Thank you for choosing to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Warm regards, Customer Engagement Team, Cerebral