CerebralReviews of cerebral.com

Absolutely terrible. My first counselor canceled my pre-holiday appointment and would not work with me to schedule anything sooner than a month out. As a parent who has lost a child, Nov.-Jan. is the most difficult time of year for me. Yet, my counselor completely ghosted. She did not reach out to me once to see how I was doing during the 2 months I waited to get in for a new appointment. Left with no support during the most difficult time for me and with my meds not working, I requested a new counselor an was set up for an appointment on a Saturday, 1/16. This appointment was canceled by Cerebral with no explanation or contact. I tried reaching out to both Customer Service and my uncaring Care Team with no response. I have canceled my account and am just hoping I can make it through the rest of the month and the anniversary of my daughter's death in one piece. Don't waste your time with Cerebral. You deserve better.

I am new to the program (30 days) and am still a little confused about the role differentiation between the Counselor and Care Team. When meeting with my Counselor the 1st time, all was good and my meds were submitted to local Pharmacy for 1 med, and shipped by you for the second med. Now it is time for renewal of my prescription from local Pharmacy and shipping of the other from you directly. In the mean time, I was contacted by my Care Team and an initial call scheduled for 45 days after my initial sign-up. The main question I have- who is responsible for submitting the renewal to my Pharmacy at day 30, for renewal? I am more than happy to do it myself but probably wont get too far with local Pharmacy for the renewal. I may simply be confused because this is my first month with you and your organization. You seem to have some great people and great concept. Hopefully I am worrying for no reason. Time will tell. Thanks, Dave

Legitimate, efficient and a life saver when I needed it.

I have been using this service for almost 5 months. Everything was good until my provider left the platform. They immediately matched me with a new provider without any vetting. They were available in the really early AM hours (like 3 a.m.) and then a little bit in the evening, which was not convenient. The new provider was just plain mean. Within 5 minutes of speaking with her, I started having an anxiety attack. She sniped at me and was so rude. To make it worse, she didn't respect my right to privacy. I could hear her children and spouse very clearly, not in the background. I had to end the call and I have been in a depression spiral since then. I am really suffering. The service department refuses to vet any new provider - I want them to have a conversation with them to make sure they're a fit. They won't. They did offer me $10, which is really insulting. These people don't care about anything. They are monetizing the pain and suffering of others and providing substandard care, without any guidelines.

I had written a bad review before and was given a discount to delete it. I was given great service for 2 weeks. I was put on another prescription with bad side effects. Hand swelling, and zombie like feeling, and irritability. I’ve written my care providers all week and had been ignored all week! They try to pay you out for truthful review because there service sucks! I’m looking for new program who actually takes their patients, and there mental health seriously because this isn’t a game or something that should be just pushed off to the side.

My counselor is amazing! But the technology is tricky and cuts in and out a lot. It’s resulted in us being unable to be on video at times or the video/sound being choppy.

I could see how this can help people who aren't on much medication, for example legally they couldn't prescribe my already prescribed dose of anxiety medication. Wish I would've known the first time and during the first consultation that they wouldn't be able to carry over my medication I'm dependant on. Waste of $100 for me at least. Nice staff though.

Kind and helpful clinicians. Medication suggestions were on target.