CerebralReviews of cerebral.com

Response from CerebralOct 23, 2026

Dear Randi, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Best regards, Customer Engagement Team, Cerebral

Response from CerebralDec 11, 2025

Dear Matt, Thank you for taking the time to share both your positive feedback surrounding the ease of setting up an appointment and your chosen provider, as well as expressing your concerns about your recent experience. Your feedback is invaluable, and we are committed to understanding your perspective better. We do have each of our clinician's biographies listed on our website (https://cerebral.com/find-a-prescriber / https://cerebral.com/find-a-therapist) and you should have been presented with the option to review these biographies when selecting a provider, so I'm very sorry this didn't happen. As for notifications, you do have the option to edit how/if you receive notifications from Cerebral and we would be happy to walk you through these options via email. We do send an automatic message once a message is received via the Cerebral message center, just letting clients know to expect a response soon, and we also immediately include emergency resources, should they be needed. To help us address each of these issues effectively, please look out for an email from our Client Engagement Team directly so we can provide you with further support. We are committed to resolving these matters and demonstrating the high standard of care you deserve in all of your interactions with our team. Kind regards, Customer Engagement Team, Cerebral

Response from CerebralOct 21, 2025

Hello Katie, We appreciate you taking the time to express your concerns about your recent experience with Cerebral. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralApr 22, 2025

Hello Shannon, Thank you for taking the time to leave a positive review of your clinician, as well as share your concerns with us. We are grateful that you chose Cerebral and would be happy to connect with you further to better explain any of our policies, or answer any questions you may have. Please be on the lookout for an email from our Client Engagement Team directly so that we can connect further. We did want to go ahead and clarify here that per our billing policy, missing, canceling, or rescheduling a visit within 24 hours of the scheduled time may result in a $50 missed visit fee. We, of course, encourage clients to reach out to us with any questions or concerns regarding this fee and want to clarify further that if visits are canceled or rescheduled with over a 24 hour notice of the scheduled visit time, no fee will occur. Once again, we would like to express our gratitude for your review and feedback. If you have any further questions or need any assistance and have trouble locating the email we have sent you, please reach out to us at [email protected]. We are here to support you! Warm regards, Customer Engagement Team, Cerebral

Response from CerebralJan 6, 2025

Dear Bob, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. Your well-being is our top priority and while ensuring access to your medication refills are important, if you are not in need of a refill, you can always speak to you prescriber or the support team regarding this! I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Kind regards, Customer Engagement Team, Cerebral

Response from CerebralAug 21, 2024

Hello Brandon, Thank you for taking the time to express your concerns about your recent experience with your clinician and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain.Regarding Cerebral’s current plan offerings, Cerebral currently offers three plan types: Medication - $95/month, Therapy - $295/month and Medication + Therapy - $365/month (save $30/mo). More information on these plan types and accepted insurances can be located on our website at https://cerebral.com/. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralJul 19, 2024

Hello Ben, Thank you for taking the time to express your concerns about your recent experience with your clinician/care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. We do accept insurance for some major commercial health plans currently and are constantly working to expand our in-network insurance partnerships. We would be more than happy to do an insurance eligibility check. To help us address this issue effectively, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralMar 11, 2024

Hello, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you! I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to the account, so that we can reach you directly to best support. Best regards, Customer Engagement Team, Cerebral