Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Mental Health

Call Write a review

Cerebral reviews

Showing 350 reviews with 4 stars · Clear filters

Kari
Jul 3, 2026
I will mot lie
I will mot lie, it took over a week before I could get onto the site and have everything available for me to use. I had to call repeatedly and email repeatedly for them to get back with me. They took my $ very quickly but did not respond quickly to my efforts to get scheduled. Once I finally spent a full day emailing and leaving 5 messages they responded. The clinician improper talked to was wonderful. It's just getting to the clinician that was extremely frustrating!
Response from CerebralJul 6, 2026
Dear Kari, We appreciate you taking the time to share your feedback with us. While we are happy to hear that your experience with your clinician was wonderful, we understand that your experience prior to your session fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
Report
Eric G.
May 16, 2026
a good platform for therapy!
good platform that has helped me alot. the only reason i didnt do 5 stars is because i swapped insurance and had to switch to another therapist. i was nervous when i saw they didnt have chat or phone support but they responded to my ticket very quickly. im happy to be on the service, the therapist have been very kind. therapist mismatches are easy fix as you can easily swap to another if you don't feel comfortable. if youre insurance covers or if you have the means w/o insurance i would def recommend cerebral!!
Response from CerebralMay 18, 2026
Hello Eric, We appreciate your positive feedback about Cerebral, as well as your feedback regarding your experience with updating your insurance and therapist. Moving forward, please know that if you need to reach the support team, you can do so via phone call at 415-403-2156, via email at [email protected], or via the Cerebral messaging portal on the app! Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Amelia D.
Feb 26, 2026
I have been using Cerebral for years…
I have been using Cerebral for years and I have enjoyed the care I continue to get. The staff has always been great at listening to my needs and seems to genuinely care about helping me.
Response from CerebralFeb 26, 2026
Hello Amelia, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Austin N.
Feb 19, 2026
Convenient
The convince of everything being in your phone and mailed to your door is a real game changer. The app can be a little buggy with new features as they roll out, however this doesnt effect the level of care you receive in the slightest.
Response from CerebralFeb 19, 2026
Hello Austin, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. We also appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further! Warm regards, Customer Engagement Team, Cerebral
Report
Benjamin V.
Jan 21, 2026
It helped me tremendously
Been a good experience for me.
Response from CerebralJan 22, 2026
Hi Benjamin, We truly appreciate you sharing your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Please feel free to reach out if you need further assistance or have any question. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
Report
Alix L.
Nov 14, 2025
They take my insurance
They take my insurance which is really nice. The billing is easy to review but annoying to decipher with your insurance.
Response from CerebralNov 14, 2025
Dear Alix, We appreciate your positive feedback about Cerebral, and we're here to assist with any insurance or billing questions you may have! If you need further assistance or have any questions, please feel free to reach out to us at [email protected]. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Megan G.
Oct 27, 2025
Great therapy option!!
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I had until the spiral started. In only a couple months, my therapist has been able to identify my problematic thoughts and behaviors, teach me skills to improve my life, and call me out on my BS when needed. Cerebral has been a lifesaver for me. My only issue is they don’t accept my insurance so I have to pay out of pocket. Other than that, I highly highly recommend!!
Response from CerebralOct 28, 2025
Hello Megan, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Elina W.
Oct 13, 2025
I don’t agree with all of their…
I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for a better experience than I have with her. If you’re looking for a fairly affordable option for medication, therapy, or both, Cerebral is a great company to go with. Thanks Cerebral!
Response from CerebralOct 14, 2025
Hello Elina, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report