CerebralReviews of cerebral.com

Response from CerebralOct 20, 2026

Hello Scott, Thank you for taking the time to express your concerns about your recent experience with your care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Client Engagement Team, Cerebral

Response from CerebralAug 21, 2026

Hello Enma, Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with your provider, but we are truly sorry for the frustration caused by the billing issues you encountered. We completely understand how upsetting billing concerns can be, and we want to help resolve this for you. For our in-network insurance clients, the subscription fee is $0 per month, with applicable copays or coinsurance later billed through insurance. Clear and transparent communication with our clients is very important to us, and we would appreciate the opportunity to investigate your experience further. I will send you a follow-up form via Trustpilot where you can securely share additional details, including the email address associated with your account. Once we have that information, we will gladly look into this right away. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralApr 6, 2026

Dear laly, Thank you for sharing your concerns about your medication. We empathize with your concerns your well-being is our top priority. To provide you with the best possible support, please reach out to us at [email protected]. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Also, Cerebral values customer privacy and regrets the potential disclosure incident reported in Mar. 2023. Cerebral has since enhanced our information security and technology vetting processes to mitigate the risk of similar incidents and recently resolved the FTC’s related investigation.Please contact [email protected] for additional information related to this incident. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralNov 19, 2025

Hello Holly, Thank you for taking the time to express both your positive feedback about your clinician, as well as your concerns regarding your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please reach out to us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralOct 17, 2025

Hello Tanisha, Thank you for taking the time to express your concerns about your recent experience with Cerebral. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralAug 28, 2025

Hello Monic, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral

Response from CerebralJun 26, 2025

Hello Reece, We truly appreciate you for taking the time to express your concerns about your recent experience with your clinicians and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralApr 28, 2025

Dear Damaris, We appreciate your positive feedback regarding your clinician, as well as your insurance and billing concerns. Your feedback is invaluable, and we are committed to understanding your perspective better! While more information surrounding utilizing your insurance at Cerebral can be located on our website here: https://cerebral.com/insurance-partners, for additional information and support, please look out for an email from our Client Engagement Team. We are committed to ensuring a smooth and trouble-free experience for you, and we look forward to connecting with you soon. Warm regards, Customer Engagement Team, Cerebral