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Provided personalized and compassionate…
Provided personalized and compassionate service

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
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Provided personalized and compassionate service
Maria C.
I love my therapist. I feel myself getting better and on the right track. It's helped me ease my anxiety and polish my coping strategies.
Diana M.
Even if the providers connect with you via phone or online, Their dedication to being a good advocate for you and mental health is very palpable. I also liked the convenience of being able to have my issues addressed as they arise.
Ana J.
We have been searching for mental health help for a long time and no where is right. Everyone wants to charge an arm and a leg and no one wants to actually help. Cerebral has a vast choice of people that you can choose from that match you and can help you get through a rough spot.
josh T.
I was dependent on Xanax for more than a decade due to panic issues. My memory was declining, and my anxiety was becoming worse. However, working with my provider Lori, and my counselor Lindsey, I am now one month clean and out of the Benzo hole. Lori diagnosed me quickly and the first medicine she prescribed did the trick. Lindsey gave me a set of tools to learn to cope with lingering effects while waiting on the medicine to reach full effectiveness. I’ve done a full 180, and my life is so much more hopeful. I can definitely recommend at least giving their service a try.
Cynthia S.
My therapist called and cancelled I received an email and text and the was charged for the office visit. This has added stress.
Response from CerebralJul 19, 2021
Hi Cynthia, Thank you for sharing this helpful feedback. I sincerely apologize for any difficulties you may have faced and can understand your concern. We're constantly working to improve our services here at Cerebral would love to find a way to make Cerebral better work for you. I'd be interested in the opportunity to speak further to see how I can assist so that the service is improved for you. To get in touch, please feel free to contact (415)403-2156 or [email protected] and ask for me. I'm happy to help in any capacity I am able to offer. Best, Stefanie H. Cerebral Coordinator
Katie
The service is great, the team curated for me were very responsive and supportive! However, this service is out of network for my particular insurance, so read the fine print before subscribing!
Patrick W.
Okay, so I have a medicaid issue that is ongoing in the wonderful corrupt state of Illinois. Due to a clerical error back in 2020, November to be exact. They did not transfer my case from downstate to Chicago. This has left me with a Medicaid plan that has providers downstate and no psychiatric care upstate. I just had my meeting with a "prescriber" that was on a listing that fit states other than about a list of 10-15 that were unable to be used by getcerebral.com (Illinois was not one of them for controlled substances -- one of which I take for a neurological condition as well as mental health, anxiety reason) This company targeted me due to my illness. They purposefully deceived the fact that although Illinois falls into the group of states that controlled substances are abled to be prescribed, (Please keep in mind that I have been on these meds previously and have an established verifiable history), but the prescriber with a shoulder shrug was still waiting for approval for her to be licensed to prescribe medication. Does this sound deceptive yet? Yes! Thank you for following. I submitted my insurance, my pictures of ID, my prescription bottles. Then I had a chat online where I asked these questions as my funds are dwindling as I haven't worked for close to 5 years and our savings are almost gone. They specifically target those that have Medicaid, or lack of insurance in some way to make a statement that they will help. Now I am at the point where the side effects of running out of medication have put me in risk of seizure, panic attacks, aggravating other mental health issues. Please send me the documentation that I need to verify that I infact am a user of this false service which will be disputed against because they did not allow a promotional code, 50.00 off to be used in the way they stated to me. I was charged 30.00 + 0.01 and I have not checked yet, but my account is locked, I am calling my bank on Monday because I did not authorize the charges, they were supposed to only be billed once the credit of 50 was used, (the economical 7.00 a week plan is what I chose so I could get the first month of testing the waters to see this too good to be true offer) Yet I was still billed. Immediately post consult with the "Prescriber" that wasn't Licensed in a state that the site claims to be able to prescribe in and have Licensed Prescribers, I wrote a refund request, and within a minute I had a response with legalese terms and to the lament or ignorant user, this would fly. Not me, I have spent 8 months without insurance due to Illinois screwing my case up. I know the emails of the consumer protection agencies federally and local, the Inspector Generals, the representatives that I have been in contact with, although I wish I could complaint about them as well... you would think the driver of this jalopy of a machine we are all kareening off a cliff in, would be able to steer us away, and no. They cant. GETCEREBRAL.COM IS A FAKE COMPANY. THEY PROVIDE NOTHING THAT A LOCAL COMMUNITY CLINIC OR FREE ONLINE MENTAL HEALTH SERVICE COULDNT PROVIDE. THEY TARGET THOSE LACKING MENTAL HEALTH CARE. THEY DECIEVE THOSE LACKING MENTAL HEALTH CARE.
Response from CerebralJul 19, 2021
Hi Patrick, I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We appreciate you sharing your feedback so we can continue to improve our services. In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Kindly, Stefanie H. Cerebral Coordinator