PO'd H.
DAMAGES ARE COSTLY, YOU SHOULD KNOW THAT!
CEREBRAL YOU SHOULD'VE CALLED AND NOT ACT IN A WAY THAT THIS MATTER IS RESOLVED.\, LOOK HOW MANY DAYS HAS GONE BY WITHOUT MY ANSWER I HOPE MY ORIGINAL EMAIL AT THE BOTTOM HELPS YOU VERIFY THE GENUINE LACK OF EXPERIENCE THIS CEREBRAL COUNSELOR HAS. YOU SEE MY WIVE WAS DOING GREAT WITH HER PRIOR COUNSELOR, UNTIL YOU CHANGED COUNSELORS ON HER, AND SINCE THEN, THIS REPLACEMENT HAS MADE COMMENTS THAT HAS CAUSED MY WIFE TO BELIEVE SHE IS ABUSED FINACIALLY AND EMOTIONALLY. I AM NOT SURPRISED BY THE WAY THIS COMPANY RESOLVES COMPLAINTS/ISSUES TO AVOID DAMAGES. THEY WANT TO TURN IT AWAY AND OFF OF THEM SO THEY CAN AVOID WHAT THEY ARE TRULY DOING. I WAS SENT AN EMAIL AND ASKED TO PROVIDE MORE INFORMATION ABOT MY ORIGINAL COMPLAINT ON TRUSTPILOT, HERE IS WHAT IT CONTAINED: Provide Cerebral with more information This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business. Email: Reference number: Full name: Phone number: Click To Send NOT ANYPLACE FOR ME TO GIVE THEM MORE INFORMATION. THEY WANT MY EMAIL, NAME AND NUMBER WHEN THEY HAVE THAT ALREADY IN MY ORIGINAL EMAIL. I HAVE MORE INFORMATION, THE EMAIL REPLY FROM CEREBRAL TO MY ORIGINAL EMAIL...SO I PLACED MY "MORE INFORMATION" HERE SO THEY CAN UNDERSTAND THIS GENUINE EXPERIENCE. --------------------------------------------------------- REPLY Fr: ME Wed 7/14/2021 10:17 AM To: Support GetCerebral I didn’t ask to discuss it; I don’t need to. I am telling you what I know and what Cerebral needs to do with counselors not trained to recognize PMDD. She was told to go to Wxxx Hope and she did and they told her more stuff wrong with her because of her Domestic Abuse….and she has never lived with domestic abuse. And she thinks PMDD isn’t real because it came from me. But I know my wife better than anyone and every doctor and counselor has done the same thing. 12 Years, that’s the average a woman goes miss diagnosed before finding out she has PMDD. I’m trying to save my marriage and I will not have a counselor suggest domestic violence or abuse and plant that seed in my wife’s head and then she believes that’s what it was, I won’t have it. Have a blessed day, ME -------------------------------------------------------- REPLY Fr: Support GetCerebral Jul 14, 2021, 7:27 PDT To: Hi there ME, Thanks for emailing in. I sincerely apologize for this. We would not be able to discuss anything pertaining to her care or their interactions in general with regard to this matter. Best, Support GetCerebral Coordinator The Cerebral Care Team at getcerebral.com Visit our Help Center at support.getcerebral.com -------------------------------------------------------- ORIGINAL EMAIL Fr: ME Jul 12, 2021, 1:20 PDT To: Support GetCerebral You may want to educate yourselves and re-evaluate all the women being misdiagnosed or because this program with counselors sending out an emotional wheel or a log for anxiety and other gadgets, do you think that person can concentrate long enough to do any of that? My experience is no. You see I love my wife so much that when I found out about PMDD. I tracked the symptoms for 2 months, and the thought of having an open conversation about this is one thing, but actually having to bringing this up to someone you are in love with and you are fighting for your marriage with but know the repercussions for saying something to her about it, will not be easy. She has always blamed me for anxiety and now I find out she's claiming domestic abuse. She changed it the next day when I confronted her about it and asked why she would do this, but she changed it the next day to emotional and financial abuse (and this is when the counselor says I am so sorry to hear that you are going through all of this we know it can be scary) Now that you have this bit of info I am going to give you a short story. I recently found out about this, let me be blunt, my wife's counselor is fresh out of school and has been a counselor for at total of 4 months. Am I mad, you bet, because now she tells this counselor and the coordinator she left me because of domestic abuse and you obliged by telling her where to go. I would love to see your questions used during visits that show your diagnoses, or do you just agree with all people that have a mental illness, make them feel like they have someone that will just listen and then tell them you are so sorry, and mail out their prescriptions. Educate yourself now about PMDD. You may feel satisfaction for helping others and saving lives, think twice now and make sure that's what you're doing before you harm another marriage. 1. PMDD look up everything about it 2. IAMPD look it up ME
Response from CerebralAug 16, 2021
Hi there, Thank you for taking the time to write in with this feedback. While it is true that we would not be able to discuss anything pertaining to the care of our subscribers, I would like to sincerely apologize for these challenges that you may have faced. We wholeheartedly hope to provide high-quality care and a safe space for all of our subscribers when it comes to their mental health journeys, and we kindly wish you the best in yours as well. Best, Stefanie H. Cerebral Coordinator



