CerebralReviews of cerebral.com

Response from CerebralJul 26, 2021

Hi Alex, We appreciate you sharing your feedback about your experience with Cerebral. This is certainly not the high standard of care that we expect from our team, and I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator

Response from CerebralJul 26, 2021

Hi Megan, Thank you for taking the time to share this with us. I sincerely apologize for this difficulty and would like to see what I may do to assist. We certainly want to ensure that we are honoring any discounts offered for you to continue your care here with us. I would appreciate the chance to talk and learn more about your experience so that we can continue to improve our services. To get in touch, please feel free to contact me at (415)403-2156 or [email protected]. I hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJul 26, 2021

Hi Re'Al, I want to thank you for taking the time to share your feedback about your experience with Cerebral. It is disappointing to hear that your experience thus far has been less-than-satisfactory care. This is not the standard we hope to set at Cerebral, and I apologize for any difficulties you faced as related to scheduling appointments and communication with your Care Team. I would like to take some time to better understand your experience and see if there is anything I can do to help repair your trust in Cerebral. Please feel free to reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJul 26, 2021

Hi Stephen, I appreciate you taking the time to share your feedback about your experience with Cerebral. We are striving to provide access to affordable, quality mental health care, and it is disappointing to hear that your experience was not wholly satisfactory. In any event, I would like to take some time to see how I may be of assistance. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you and learning more about your experience. Kindly, Stefanie H. Cerebral Coordinator