CerebralReviews of cerebral.com

I can't make it 0 stars. But to be honest, They put me on medicine immediately. They prescribed me medicine and it immediately caused a major weight gain. I mentioned my fear of this and was not listened to about it. Now yes, my weight was also affected to not eating as healthy as possible but I exercised daily and I wasn't eating so bad to make it a 40 lbs weight gain, which is what o gained at the end. I mentioned the weight gain multiple times. Never was listened to. The medicine didn't help as much as I wanted. The therapy didn't do a thing. I saw the counselor once a month and saw the prescriber once every 3 months. I feel better now that I'm off the medicine and now I'm saving money as well. So it might help some people but it definitely didn't help me.

I joined because of anxiety during the pandemic. The meds I received were the same I could get from my gp. So eventually I canceled since I already have a therapist and gp. I was still charged for a month I am not even signed up to use.

When I found I needed a new team for my mental health care, I was unable to find it locally. I panicked! Then I found Cerebral. It was a perfect fit for me. I have been very pleased with my care. Plus, it is so easy. I have everything I ever had in my previous in person care. I recommend this for others.

Absolutely terrible. I paid $75 per month for a $10 prescription and a 30 minute meeting with my care counselor who only had availability between 5 and 7 in the morning. Then, without letting me know, they switched my care counselor so I didn’t even get a 30 minute meeting with the new one because her availability was even worse! If you need mental health help, go to a real therapist or meet with your family doctor because Cerebral will make your mental health worse from making you spend so much money for basically NOTHING!

Obviously the whole purpose of this company is just to charge you money and then find loopholes and they don't have to give it back to you supposedly. I was charged for services and never received any. Do not recommend this company at all.

I signed up for services but decided to go with my insurance in-network instead. I didn't have an appointment yet for either doctor or support, I didn't get prescribed and they wouldn't refund me the full amount of $25 - after waiting almost a week for a reply. I understood that though, things take time. I normally don't leave these kinds of reviews, I understand there are rules in the sign-ups but seems very silly to not refund someone who hasn't started to use the services yet - monthly agreement or not. Thanks for your time. Edit: We are all in a time where finances are tight, but sending a long email explaining why you can't do a full refund from $12.50 to $25 as a courtesey is very preachy. As I'm sure this sounds preachy too. Either way, there is a way to talk to customers/patients, and this was not it. The service itself is for a good cause - to help people. I would focus on that. It's less about the money at this point and more about the consumer experience, listen to these reviews if you want to grow and flourish to help people and make an impact.

I do not recommend using this service. They ask you a series of questions, but for some reason, the questions regarding your health, and family’s health do not come until after you pay. In my opinion, questions such as those, should be prior to subscription in order to have an accurate gage of compatibility, especially when all of the advertisements hit on the ability to receive prescriptions directly to your home. The cancellation processes does not include a refund whether being able to utilize services or not because “you agreed.” It’s honestly sickening that this is a mental health business because someone such as myself, seeking help managing anxiety, only had more anxiety after dealing with this company. It’s sad to think that in 2021, even the mental health companies are after a quick buck and lack the empathy to really deal with people in general. I’d also like to add that this business is not accredited by the Better Business Bureau. You’re better off seeking help from those that will make sure you’re a match for their services, before they steal from you. Especially during a pandemic when I’m sure they can receive gov’t assistance, whereas many individual can not, and still have to “get it how they live it.” That’s all from me though. Please let this be a lesson to you all, choose wisely when seeking care, because not everyone, actually cares.

I’m very grateful for the counselor and prescriber at Cerebral. They are caring understanding and do everything to help you out. I very thankful I found them.