CerebralReviews of cerebral.com

This is a thread from my email to their support team... "Hi, I wanted to ask about an adjustment to the charges for my services. So far I've had one meeting with a nurse that was suppose to prescribe meds as needed (back in July or Aug. / I don't remember our date) but she said she wanted to refer me to someone else to do the prescription. That person didn't have availability until Nov 10th so that is 3 months without having access to an potential meds. Then the councilor (who is lovely and I did like talking to) just canceled my appointment set for tomorrow and doesn't have any other time to talk to me until late Oct. (a month away)So the monthly fee I am being charged doesn't actually reflect any services I'm receiving. Do I get a refund for these months I'm not actually getting services?" From cerebral: "Thank you for your email. I am truly sorry for any confusion surrounding our billing policy and would like to provide some clarification regarding your concerns. We bill on a subscription model, which means there is a monthly recurring fee based on the date that you sign up for our services. During the registration process, you agree and authorize the payment method to be billed beginning on the date of registration and subsequently on a monthly basis, regardless of whether the assessment is completed or services are rendered. You can find additional information regarding this policy on our website at the following link: getcerebral com recurring-billing-policy/ (broken link since this site doesn't allow links in review) I hope this information is helpful. If there’s anything that I can further clarify or assist you with, please let me know. Best, Frederick D The Cerebral Care Team at ... (link not allowed) Visit our Help Center at ...(link not allowed) So is it part of your business model to charge patients and then postpone / delay appointments? Sounds super sketchy honestly. My providers have been pushing my appointment dates so I’m not receiving treatment but also being charged. Despite any payment agreements I may have signed when I first signed up for your services this doesn’t seem ethical. It very much seems like a strategy for skimming money from potential clients. Withholding treatment as a business model? Also the term subscription implies payment for goods or services that occur at regular intervals. I’m not receiving any part of the services I’m being charged for in the subscription that I signed up for in good faith.

I tried getting help locally, because I thought I'd prefer going to an actual therapist, but every place around me I contact never contacted me back. I was very disappointed and thought of not getting help at all, but I found Cerebral and it has been amazing! So easy using the app and everyone has been caring and focused on helping me. Thank you so much Cerebral team, you saved my life!

I am so thankful to have found such a wonderful team of people who are genuinely supportive. I was always too nervous to get help but finding cerebral has changed my life.

I had been struggling for quite some time on feeling frazzled: overwhelmed with work, exhausted by parenting, anxious that everything in-and-around-me was a mess. I reached out to Cerebral on a whim; what did I have to lose? I met with my Counselor and Prescriber soon after joining. My Counselor helped me adopt behaviors and tactics for managing some of the frazzled feelings I was experiencing, and my Prescriber partnered with me to find a low-dose medication that aligned with my concerns and needs. The medication was just what I needed to give me the focus, mental headspace, and grace I was yearning. I'm nealry six months in to my journey and feel proud of my progress. I feel better.

Cerebral itself has a very user-friendly app, and the service is designed with the client in mind. An added bonus are the different levels of service available all at very reasonable rates! I can easily schedule appointments and reach out to my care provider between appointments whenever I need to. You are able to select your provider, and I must say I picked the BEST therapist Cerebral has to offer!

My provider listened to me and made personalized suggestions after reviewing my assessment with me, it truly seemed she cared if I felt better or not. I also love that any time I leave a message for the Cerebral team I hear back quickly from a friendly person. I couldn't ask for better treatment.

I have had a lot of improvement since starting with cerebral. Unlike better help, I haven’t had to change therapists time after time because of complications or incompatibility. I am given a depression and anxiety screening every month, and at the beginning of my time here, about 6 months ago, I had scores of 26/27 depression severity, and 19/21 severity for anxiety. I am very happy to report that after therapy and medication I am down to a 4 on BOTH of those! This has been a tremendous help, and I would seriously recommend it to any of my friends and family members if they were looking for therapy.

Great communication