Chip S.
Thank you Cerebral…
I am very thankful to have found Cerebral. Through Cerebral I'm getting the care I need which I could not find in my rural small town community.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Chip S.
I am very thankful to have found Cerebral. Through Cerebral I'm getting the care I need which I could not find in my rural small town community.
Rachel
Currently on day four of attempting to get them to send a medication to my pharmacy. What the actual fork.
Response from CerebralOct 12, 2021
Hi Rachel, Thank you for bringing this to our attention and sharing your feedback here. We deeply apologize for any delays you met have met in receiving your medication order and would like to take this opportunity to take a look into this further so that it is resolved for you as promptly as possible. To get in touch, please feel free to contact [email protected] and ask for Stefanie H. Kind regards, The Cerebral Team
Jenn K.
**UPDATE** I had major concerns with the care counselor portion of my subscription and once I voiced my concerns, a client advocate named Stefanie H responded to me. She made me feel heard, and put time and effort into making sure my issues were addressed. Thank you Stefanie for being an outstanding and pro-active client advocate. You have converted me into a long term client. And I also cannot leave a review without mentioning my prescriber, Marin. She has had such a positive impact on my mental health and I could not be more grateful. Thank you to both Stefani and Marin!
Response from CerebralOct 12, 2021
Hi Jenn, Thank you for sharing your feedback with us. We are truly sorry to hear of these difficulties that you have recently faced and that this has been your experience with Cerebral. This is not the high standard of care that we hope to provide, and we'd like to do what we can to help mend the situation with the hope that you may feel better supported in your care with us. We'd like to take this opportunity to ensure that we are being fully receptive to your needs and encourage you to reach out to [email protected] and ask for Stefanie H. directly. We look forward to hearing from you. Best regards, The Cerebral Team
M. Leigh W.
Cerebral physicians and clinicians are great. I realize there are several different departments, the regulations department does nit communicate. I went to online care, the save money and exposure. I was clear and upfront what my medication were. I was told Modafinil could not be prescribed. But to check back as this was a drug being reviewed. 5-6 months later I was canceling due to paying my primary physician, and Cerebral. Cerebral told me they could prescribe the medication. They did is one month, the next month i was told that was against the rules and they could not prescribe it anymore. Which is fine, why did you tell me 4 days after i ran out. The scheduling part of the app, never worked fir physician visit, making it a pain to make visits. They also won't let you schedule a few months out. I am sure in the future all these little things can be worked out.
Jody M.
When I joined Cerebral in March of 2020, I was depressed, anxious and scattered. I have had several health issues in the past 5 years that have left me with chronic pain and with diminished physical ability. It was effecting my work and relationships so much that I was in danger of losing my job. After my sister recommended that I try Cerebral, things changed for me. I got some great assistance from my provider with medications that help not only with the extreme anxiety but also have the side benefits of lessening my pain, helping me sleep better, and have increased my ability to focus. I am so unbelievably grateful for all that Cerebral has done for me. I feel like I'm able to manage my symptoms and I am on a path back to functioning better!
Linnys G.
I have been with you guys since February of this year and it has gotten to the point that I have been looking for other methods of help because of the lack of compassion towards my situation. I feel like with the therapist forever changing that a lot gets lost in translation and huge details fall through the crack.
Response from CerebralOct 11, 2021
Hi Linny, Thank you for taking the time to share your feedback with us. We're so sorry to hear that your care has fallen short of the excellent quality we hope to provide and would like to take this opportunity to remedy the situation how we can. As a mental health company, we value each of our subscribers and would love to hear more about your experience with using Cerebral so that the services can better work for you. Please reach out to us by contacting [email protected] and ask for Stefanie H. directly so that we can look into this further. We look forward to hearing from you. Best regards, The Cerebral Team
Wallis
After years of inconsistent healthcare plans, I was in and out of therapy, on and off medication, and never really kept structure. Cerebral has given me much needed stability in my mental health care. Well worth the money.
Ciara M.
I was skeptical at first, but Cerebral has been a game changer. I love the chat feature because you have access to your doctor for any questions you forgot to ask in the appointment. This is the first time in probably 10 yrs that I’ve felt balanced and I have cerebral to thank for that!