CerebralReviews of cerebral.com

Cerebral is completely incompetent! 1. I had attempted to schedule an appointment, but was immediately taken to an error screen telling me something was wrong with the scheduling and therefore I should contact their customer service via email. 2. I sent the requested email to customer service. 3. Meanwhile, I checked my inbox only to discover that my appointment had indeed been confirmed! But you just told me the appointment failed, so what gives? 4. Days later I received a generic email from their customer service basically stating that, "well, gee, golly, but the Internet is hard, so go back to our website and try the whole process all over again". 5. I returned to their website to make an appointment (which at that point was both confirmed and not confirmed). It took me once again to the same error page, telling me to email customer service. 6. A day or so later one of their 'specialists' sent me an email stating that I hadn't finished the signup process, and gave me a link so I could wrap this up. The link once again took me to the same error page. 7. I responded to the 'specialist' and explained all of this. I never received a response, but I continued to receive multiple emails and text messages telling me to finish the registration, the appointment had been confirmed, the appointment had been cancelled, and try the same old link again. 8. It's obvious from the preceding description that these people don't talk to each other, nor do they read the customers' emails carefully, if at all. I kept explaining to the various 'agents' and 'specialists' that I CAN'T FINISH THE SIGN UP BECAUSE THEIR WEBSITE WON'T LET ME - IT OBVIOUSLY HAS BUGS. 9. After several months, I finally posted reviews to a couple of websites and FINALLY received a response. Cerebral has confirmed that my charges have been refunded and my payment method info has been removed from their system, but they have yet to confirm that they have deleted all of my private, medical, and personally identifiable information from all of their servers and databases. So the situation has improved slightly, but the low rating shall remain. 10. If this is the level of incompetence a potential customer faces when simply trying to sign up, I can only image the 'quality' of the so-called healthcare providers they promote.

The process was confusing. The counselor and prescriber I worked with were very nice and somewhat helpful, but the process for getting medicine - and making changes to the medicine - was terrible. The first scrip I received wasn't effective, but I wasn't scheduled with anyone to ask me how it was going. I sent a note to the Care Team, but nothing was done in time, so I was automatically sent another bottle. This sort of confusion continued until I had 4 bottles of medication I didn't need. The slow response time also meant a new billing cycle had started when I asked to terminate my membership. So, I paid for a month that I received nothing. I think the idea behind the business model is good, but - in my case - the processes and systems were faulty.

I have had a hard time getting my prescriptions. The provider took me off my antidepressant even though I score a 23/25 on phq-9 because I also have ADHD and they wanted to increase the Adderall. Even then I have to go without medication while I wait for them to respond to the pharmacy when they write the prescription incorrectly. I told the provider that I was sleeping all of the time but he ignored me and then when I started getting help somewhere else he said I never told him. So basically calling me a liar. I am not a drug seeker, I am an ER RN that just wants the correct medication so I can function properly.

I cannot put this into words how grateful I am to find Cerebral and get the diagnosis after years and years of miss-diagnosis I finally found peace, less anxiety, controlled mood... still cant believe !

Although I had a couple of snafu's with my insurance and the providers that I was initially assigned to, Cerebral was able to work out my situation in my favor and I have been extremely happy with my provider, my care plan and the way that I'm currently feeling. Cerebral is extremely convenient, affordable and easy to access just about anywhere.

Great got help that I have been looking for awhile and am feeling so much better. I highly recommend this program, I was jumping through hoops trying to get help that I need before and the help offered to me wasn’t helpful at all. They tried to tell me that I could just say a word to get back to what I was doing like homework, but they never addressed my ADHD or offered me anything to help. I am so grateful for cerebral because they helped address my ADHD problem and offered me tools for defining who I am and what my needs are, plus helped me learn boundaries.

I signed up with cerebral yesterday where they never made it clear that my insurance is not accepted and hence I paid for the first month. Upon finding out within 24 hours that my insurance is not accepted I emailed the support team. They make you email multiple support teams only to tell you that it’s a subscription model and won’t return your money . Even though I’ve not used any of their services and cannot use my remaining month because I canceled it . It’s a ponzy scheme to dupe emotionally troubled people out of money . I will definitely be reporting this business.

My counselor is fantastic! She always knows the right places to steer the conversation. Cerebral has helped me in so many ways. Thank you!