Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Nicki
Nov 10, 2021
Love the providers
Love the providers, but scheduling can be tough. My therapist is the best I've had.
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clglass
Nov 10, 2021
Love the mission and vision... support and operations are a mess.
I love how easy the process was to get started. And so quickly! My provider is great and always helpful. I have told many friends about Cerebral! However, I have only been with Cerebral for 8 months and this month is the 4th time I have not received my medication. I have told my provider, care counselors, coordinators, the general support team... even demanded a reimbursement for 2 months of paying for pharmacy pick-ups... and the issue still continues. I am at a loss for what to do, who to tall to to resolve this issue so I will be going elsewhere for my help. Sorry Cerebral. I don't have med insurance and that $85/month means a lot to me... just like my anti-anxiety and depression medicines that I NEED every single day.
Response from CerebralNov 12, 2021
Thank you for taking the time to share this feedback with us. We are so sorry to hear that you have been disappointed in our services and can understand how medication delays may have led to a lot of frustration and concerns. We would like to take some time to look into this situation further and see what we can do to assist. Please take a moment to respond to TrustPilot's request for more information, or you can feel free to reach out to [email protected] and ask for Stefanie H. We'd be glad to see what we can do to help repair your trust in Cerebral and look forward to speaking with you soon. Best, Cerebral Team
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Les
Nov 10, 2021
Not for me
30 min “therapy” sessions were not helpful one bit. Never once was I asked about past life experiences, traumas, nothing. In the few months I was subscribed to Cerberal I had three different prescribers, couldn’t ever establish a rapport.
Response from CerebralNov 12, 2021
Thank you for taking the time to share your concerns with us. It is so disappointing to hear that you were not satisfied with our services, and we genuinely apologize if we were not able to support you in the way you needed. In any event, we do sincerely appreciate your writing in, and we would like to learn more about your experience and see how we can better support you. Please respond to TrustPilot's request for more information or you may contact [email protected] and ask for Stefanie H. We look forward to hearing about your experience as well as seeing if there is anything we can do to better assist. Kind regards, Cerebral Team
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Stephanie K.
Nov 10, 2021
Not worth the money
Scheduling isn’t very convenient if you want to stay with the same person. Could be months before you can get an appointment. Not really worth the expensive monthly fee. Only good thing is getting access to meds so I guess that’s what I’m really paying for.
Response from CerebralNov 13, 2021
Thank you for writing in with this feedback. As a mental health company, the well-being of our subscribers is a top priority. We are so glad to hear that you have enjoyed easy access to medication, and we would like to take this opportunity to see what we can do to make Cerebral work better for you. To get in touch, please feel free to reach out to [email protected] and ask for Stefanie H. We look forward to connecting with you soon. Best, Cerebral Team
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Victoria
Nov 10, 2021
I enjoy Cerebral
I enjoy Cerebral. I like that the counselors aren’t pushy and that I can get my medication sent to my home. But there are a few things that I wish could change. I would like a plan option to just meet with our prescriber and get medication. Because meeting with a counselor every other month is definitely not worth the extra $85 on top of the $10 for each prescription.
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Elizabeth
Nov 10, 2021
"Once you have their money, you never give it back!"
When I signed up for services I paid up front, expecting to be able to use the services. However, I was unable to get past their identity verification stage despite using my state-issued driver's license and trying multiple times. I sent an email to support and did not receive a response for almost a week, after having requested a cancellation and refund. Despite never having access to the site or their services, I was only issued a partial refund, and they were really stubborn about this. I do not find this service at all reputable based on my experience.
Response from CerebralNov 12, 2021
We appreciate you reaching out to share your feedback with us. We are sincerely sorry to hear that you may have faced some difficulties with the intake process and can understand the frustration this would have caused. We would like to take the time to look into this further and see what we may be able to do to better assist you. Please feel free to respond to TrustPilot's request for more information so that we may connect with you personally, or you may reach out to [email protected] and ask for Stefanie H. We'd be more than happy to assist however we can and look forward to hearing more about your experience. Best, Cerebral Team
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Kelly J.
Nov 10, 2021
Worst experience ever!
Worst experience ever!! No one ever answers the phone and I’ve been trying to cancel my subscription for the past 3 days. So much incompetence with this company but my care counselor was very supportive. However, the rest of the experience was quite abysmal and Cerebral fails to let customers know that not only will you be paying a lot for treatment but you’re also responsible for paying for the medication that they claim comes with your monthly subscription. I’m now having to contact my bank since they have yet to cancel my subscription even though I went through all the right steps. In addition, the medication that was prescribed to me made me feel so nauseous that I had to take a day off from work the next day.
Response from CerebralNov 12, 2021
Thank you for taking the time to write in. We do try to be as transparent as we can about our billing and that the cost of shipping is included in plans with medication management, however, we sincerely apologize for any confusion or personal distress that was caused as a result of this or in relation to the cancellation process upon ending your subscription with us. Please take a moment to respond to TrustPilot's request for more information, or you may reach out to us by contacting [email protected] and asking for Stefanie H. by name. We look forward to hearing more from you. Best, Cerebral Team
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autumn
Nov 10, 2021
Be careful to self-manage meds, but price can't be beat
I have used Cerebral for months. I have experienced some issues with getting medication on time and some hiccups with information being updated in a timely fashion, but overall, the service has been good and well-priced. Just be cautious to communicate any medication needs to your prescriber as soon as possible to avoid gaps in medication. I appreciate that when I have had issues in the past they have been addressed.
Response from CerebralNov 12, 2021
Thank you for taking the time to share this experience and feedback with us. We deeply regret to hear that you were disappointed in our services and can see how medication delays may have led to a lot of frustration and concerns. We would like to take some time to look into this situation further and see if there is anything we can do to better assist you at this time. Please feel free to respond directly to TrustPilot's request for more information so that we may connect, or you can contact [email protected] and ask for Stefanie H. We'd be more than willing to see what we can do to help repair your trust in Cerebral. We look forward to speaking with you soon. Warm regards, Cerebral Team
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