CerebralReviews of cerebral.com

I was feeling alone with no hope of felling better. But this app has really helped give me, having someone to talk to from the comfort of my home. Which I love and feeling like I'm really being heard.

Cerebral is cheaper for me than going to psychiatrist, and more convenient because I can do it from the comfort of home. Great experience so far

Originally, I was a bit skeptical of Cerebral. But, I went ahead with the online quiz after hearing of it on social media several days later. When I took the quiz online it gave me a better understanding as to why I should give Cerebral an opportunity for my mental well-being. I meet my counselor first before receiving any prescribed medication. After, meeting with the counselor and explaining my concerns she gave me a full sense as to why I needed to be in full control of my mental health. For once in my life, I felt like I was doing something I should of done years ago. After, my speculation of Cerebral was proven incorrect I've realized that Cerebral was the best telehealth and mental health assistance to be offered for myself and to others as well. I would highly recommend Cerebral even if it means not been on prescribed medication. Also, taking the time from your busy agenda to speak with a counselor within time can become a very positive decision for your mental health. It would be the best decision you will never regret.

Why do you charge before allowing to see if you are covered by insurance? I went on their site seeking help and ended up more stressed out than before. $130 dollars and then 300 the next month? Ridiculous, if Im struggling with mental health what makes you think giving you money will help with that? Please give me my money back or I will start spamming every social media account you have.

Updated: I do not see that I am able to change my star rating but I will say Stephanie made good on her word and has reached out to me with a full refund and apologies and has reached out to follow-up to see if there’s anything else and I would like to amend my review to say that customer service has turned the experience around with the refund. Thank you Upon research on the Internet I have found that people believe cerebral is a scam/dishonest and preys upon those who are seeking help or in a bad state. There was a misunderstanding of what the service provided, the wording was faulty and not clear upon initial sign up that there would be tele-therapy attached to this service. Only after sign up did I realized it was an additional feature for an additional charge. I was very clear in my customer service email on 10/25 that this was an accidental sign up, I wanted cancellation and the $30 reimbursement, but I was told I have to jump through hoops and go through a bunch of links the agent provided and work on my end to get this done and “see” if it will “be approved”? Now I am dealing with a second -in my opinion- fraudulent charge for $85 on 11/5 (why so soon after the 25th? ) when I am not using the services. In fact the account/profile has not even been set up. I will definitely be joining the masses reporting this to Better Business Bureau. REQUESTING FULL CANCELLATION, FULL REFUND OF ALL CHARGES.

I have positive interactions and experiences with my prescriber and counselor and the customer support but I have big issues with Cerebral and their way of doing this it has been more stressful than helpful

It's just good marketing and good social media advertising. The company itself is a poor service with limited availability, and seemingly no customer service. You call during business hours and no one picks up. You email them with an urgent complaint and no one replies for days. You can't get an appointment and they schedule you for one TWO MONTHS away! How is this any better than traditional in-person care? I don't know. When you break down the cost, it would be better to go to my in-network provider.

They didn't prescribe my medication for ADHD and they have been fkking charging me for months with zero email or anything telling me. I only saw in my credit card statement they were stealing my money. And they even swapped my provider right after I saw her to some NP in California that probably can't even prescribe ADHD meds and has zero opening until never. $200 gone to what, nothing. No way to cancel. And I should also say my first provider I met on call wasn't even the person i picked. It was some random indian woman with a thick accent who was very pushy and kept raising her voice at me. This company HAS to be some kind of fkkked up scam.