CerebralReviews of cerebral.com

I’ve had a positive and life changing time with the help of therapy through Cerebral. I have definitely not always been positive but my therapist has always been encouraging and supportive and given perfect advice when I had no one who I trusted. I think because I had no one else for awhile, Johnnie was very needed in my world and now with his help I am meeting people, holding down 3 great jobs, have my own place, working on being an awesome mom to my 3 kids, and getting through a divorce. It’s a lot, but I can get through the next three months with all I am learning in therapy and then have to move away and not have my therapist. Will miss it because I ❤️ Cerebral!

Very helpful service. The online format is perfect for me. My therapist is knowledgeable and caring. The Cerebral resources are excellent. I feel better.

UPDATE: Cerebral bent over backwards to correct and address my issues. I am grateful for the follow up. I am bummed this happened at all, but I do hope they improve their client handling from. Here on out. Like i said, I love my therapist and the service. My assigned therapist is amazing and is helping me greatly. However, their billing issues and customer service must change. They are not only driven by the Ts&Cs, but by charging credit cards that have been removed from my account. How did they do that? When I attempted to cancel my subscription, as I lost my job and no money to pay for the service, they had zero sympathy. They cited their terms and conditions. I get it. My bad. However, can you help me out? Nope, they could not. Not only that, they deactivated my account and I could no longer attend my scheduled sessions. I asked them to reconsider, as they fraudulently charged my card not on file or on my account. Nope, again. My last email to them was to have a supervisor contact me. They finally responded after 3 days with a partial refund and they deactivated my account again and removed all of my sessions again. My therapist was not involved. It was sent by or powered by zen desk. I'm not feeling the zen and not feeling cerebral. I'm super disappointed that a platform here to help mental health instead causes more mental health issues. One day, they will likely get sued and I will totes join that class action!

I keep getting charged monthly and I don’t know why? I haven’t had any appointments, I don’t get my medication, and when I call customer service no one answers. How am I getting charged $85 a month???

I love the concept. I didn’t like that my providers switched so much. I think it is nice, but 5 min sessions don’t really cover mental health. But the convenience of getting my meds is nice

I never ever ever write reviews under 5 but this one really bit me. Make sure that you’re ready for questions that may trigger you, and still have to go through answering further potentially invasive questions because you had to make a payment in the midst of the medical assessment. I thought once I made the payment, I would be able to be matched with a prescriber, talk to them, all that good stuff, but once I paid the initial $30, I was asked even more in depth questions. History of medications, why I’m not taking them any more, who what when where how why, and the responses you can make are limited. My anxiety peaked so hard during the questionnaire/assessment that I had to withdraw from it and I requested to cancel, WITHOUT FINISHING MY ASSESSMENT. So I’m still filling out the form, and my payment is going through. “What am I paying for if the questions are still going??” I haven’t received any services; again, I haven’t received ANY services, and I’m requesting a refund/cancellation within 30 minutes of the payment, (mind you, the assessment was never completed bc I couldn’t answer any more questions without dissociating). An agent got back to me 3 days later, after the payment has fully processed, saying they can do a 30% refund. I know from reading the reviews below, for the people that were affected like me, the response from them is going to be “contact Meagan from Cerebral” it’s all copy and paste. Cerebral may work for you but it sure as hell doesn’t/didn’t/will never work for me. If you just want meds, you can probably lie easily here and get what you want. But for the ones like me who have legit trauma from doctors and have high anxiety and depression, these questions are rough. Again, haven’t received any prescriber contact, therapists, nothing. Not even sure what the subscription entails. It may be cheap cash to some, but as someone that really tried stepping out of her comfort zone to try to get help, it’s more than just $30. And it was a waste. Thanks Cerebral.

I found the system easy to use and was paired with a therapist quickly

So... I wish I had seen all these bad reviews before signing up for this service. I am far too busy to make it to weekly appointments at far away clinics and psychiatrists offices, and am suffering from what I imagine to be severe ptsd that has yet to be diagnosed by a doctor. I saw an ad for this service online or television somewhere, and thought maybe I could get the help that I need. Well, I just signed up, paid my weekly subscriptions a month in advance, yet my first appointment isn't until my next billing date... meaning I'm paying for a whole month's subscription with 0 service. Makes 0 sense. I've contacted customer service regarding the issue, but from what I've read here I won't hold my breath that they'll remedy the situation. Oh well, $30 down the drain, I guess. Subscribers beware. I foresee a class action lawsuit in the near future.