CerebralReviews of cerebral.com

Thus far I've been underwhelmed by my experience with Cerebral. From the onset, I tried to schedule with a care provider and prescriber I was frustrated about the amount of time between signing up and when the first available appointments were. Once I had my appointment, I was more encouraged. I really liked my prescriber, my care counselor was helpful though I feel many of her responses were "canned" responses not individualized to me. I also do not feel well listened to by my counselor and often times she will ask questions that I have previously answered during our conversation. I was very frustrated that after my prescriber changed my medication, I was sent a full prescription of my old medication (at my expense) that I could not use or return. I also waited over a month to be told that there was an issue with my prior authorization for my new medication. No offer of being able to receive this medication at full cost from a local pharmacy was given to me during that time. Today, this was offered but I still cannot get it filled due to a prescriber change. My previous prescriber had a decreased capacity to see clients and I have a new prescriber that I have not yet met with, so I still cannot get my medication. Overall very disappointed and frustrated in the service I have received.

Cerebral is good. Although, if you need to contact them know this. They will never answer their phone. It will take several days to answer a email.

So easy to set up. My prescribing physician (Sneha) is excellent. Appreciate how customized the approach is to my needs.

Cerebral has been so Great about keeping in touch with me and everyone there is so kind and helpful! I had my first session with Dr. Stephenson and she was truly Great!! I will be recommending Cerebral to anyone I know who could use the help.

Overall good experience so far. On the expensive side, especially if all you need is meds.

Below was the original interaction. Update since this was posted. I canceled and received cancelation confirmation. I was then charged an additional 174 dollars. I will be contacting te BBB & State AG. Out of Medication & Getting No Response I first have to say that my therapist and my provider are both awesome to work with. That being said, I was prescribed a medication that I am supposed to take daily. The problem lays with being out of my medication and not being able to get a response from anyone. Just a FYI if anyone is looking to use this service. Reply from Cerebral Nov 6, 2021 Hi there, thanks for taking the time to write in. We are glad to hear that you are enjoying your Care Team and finding this time to be meaningful. We are so sorry to hear that there may have been some recent issues with utilizing the service. We'd like to see what we might be able to do to make the situation better and hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403-2156 or by email at support@getcerebral and ask for Stefanie H. directly. We'd be happy to assist in any way that we can to get this taken care of for you. Best regards, Cerebral Team

Cerebral is great in every aspect. They went above and beyond to meet my needs. I have all good things to say! Great team!

$85/month and only talking to the provider every three months, so basically it’s $255/appointment. There’s cheaper options. If you live in a state where alternatives exist, don’t use Cerebral. Funny enough, I can’t even schedule with my provider; Cerebral locks you out despite giving constant reminders to schedule the the provider. It’s ridiculous. I also asked to change providers months ago, and it was ignored outright. My provider has zero communication and disregards my previous med issues, so I asked both in email AND within the app to change. It was ignored both times. Cerebral themselves has terrible communication period. It’ll take you weeks to months to get problems resolved if you have them. You likely will, too. EDIT: forgot to mention they’re not trans-inclusionary and constantly dead name.