CerebralReviews of cerebral.com

Excellent Excellent service.

Date: 12/13 I signed up, requested cancellation 12/18 (5 days, 4 business days) I signed up looking for a therapist. I reached out to them multiple times to resolve multiple issues (ie. I was signed up for the wrong subscription, then I requested to change my sub and they said they did, but it was not changed.) Then I couldn't find a single therapist to meet me for ANY appointment time - they had NO available providers. They were not able to resolve any of my issues so I requested to cancel, within 4 days of when I signed up. After 2 days, I receive an email back telling me that I had not cancelled by 9am the day prior to my 'renewal date December 13' so I would not receive a full refund, even though I received no services from the product. They only provided a 30% refund as a courtesy. I emailed back, letting them know that I signed up on December 13, and I am certainly requesting cancellation before my next billing period Jan 13th, so I should receive my full refund as Cerebral was unable to provide the care and services they had provided to give. They then responded that they would not be able to help , as my billing day is December 13th. How would I have been able to cancel by 9am December 12th, if I SIGNED UP on December 13th? They are attempting to withhold my payment and not provide a refund, even though they provided no services from me and I requested refund well within a reasonable time frame. In fact, I would have requested SOONER, but because of delays on responding from Customer Service, I had to wait. Charging you for services promised but never rendered is literally called a scam. Do not use their services. I have seen multiple complaints about this here, on their App Store page, and on the Better Business Bureau.

Cerebral has overall been a poor experienece compared to a more traditional doctor, I hate to say this but its true. I have had 3 different "care counselors" and 3 different doctors. I have not actually spoken to the same doctor more than once. Explaining myself over and over again to new people is really annoying.

Would not recommend cerebral to anyone who is interested in their prescription care services. Honestly, I wish I never even signed up to try cerebral. It’s been a disaster since day one. Appointments canceled, rescheduled, had to go through my intro appointment with my prescribing doctor TWICE because of an error on their end, never able to get ahold of anyone in customer service when you need assistance, overall awful experience. Cerebral, why don’t you stop telling people to contact “support@getcerebral. com“ and actually give some real contact information to your customers who are experiencing problems with your services!!

Horrible experience from day one. They charges my card twice. I was already put off and want a refund but between all the emails the send that all go to different folders they ultimately said nope. I don’t want the service and have not utilized it so I think I should get my money back. Do not waste your money and time!

Cerebral provides affordable high quality treatment.

I had a hard time finding care through my insurance provider. I saw several cerebral ads popping up on social media and decided to give it a try. It has been great! It was so easy to sign up and make an appointment with a provider and the wait times are much shorter than any other mental health service I have seen! I was able to get prescriptions send to my regular pharmacy and pick them up at a convenient time for me. Thank you cerebral!

I’ve had such a positive experience with Cerebral! Reaching out for mental health care can be extremely difficult - having the option to quickly and easily access professional help from the comfort of my home has been such a relief. Every person I have interacted with has been positive, supportive, and informative. I feel like I’m receiving the care I need from a team that is truly invested in helping people take care of themselves and live their best life. I would recommend Cerebral highly to anyone who needs mental health support and care.