CerebralReviews of cerebral.com

App is easy to use but providers are slow to respond. They have so many patients that it’s definitely not personable. Just not really worth the price when I could do telehealth with someone that does take my insurance and not pay $90 a month.

Cerebral saved my life when I was dropped from my insurance company, I highly recommend it! Especially for those with insurance trouble or those who are not covered. Therapists are very helpful, and are always available when you need them. Even when my insurance kicks back up, I am still going to use and recommend cerebral! Thank you again!

I signed up for their services and was excited to get started. When I tried to find an appointment with a provider, I was unable to find one to match what I needed. Through talking to my Care Coordinator, I was informed I was on the medication only plan. I asked about other plans and was switched to just therapy. I was informed that I would be charged the difference between the plans, ok fine, that I understood. What was not disclosed to me was what that difference was going to be. In an attempt to finish my on boarding process, I was looking to see what therapists were available. None of them fit my criteria at all. I opted to not schedule an appointment. This is where I found out I was charged $230 as the difference in plans. I saw the charge and immediately reached out to customer support via email. They cancelled my “subscription” but refused to refund my money. The best they offered was a 30% refund. I was UNABLE to use their services. This a predatory company, charging for services prior to them being used and refusing to refund money. They are taking advantage of those with mental health issues and causing more anxiety than they are worth. Do not fall into the same trap I did. I just wanted to talk to someone to better my mental health.

SCAM! I signed up for cerebral when they were offering 70% off. I mistakenly chose medication and attempted to switch my subscription. Which i did. Then the charges start climbing, $25 promotional month, $174 for idk what, $260 for my switch. All this happened within a week! So I was optimistic and called and was told that I will not be getting any of my funds back, even though I didn't have a chance to talk with anyone, wait 4 minutes with a prescriber just to tell him i chese the wrong plan as he still tried to give me chemicals when I needed to vent more than n e thing! They stole my whole check the week of Christmas. Worst experience of my life! I will be forwarding my emails and recordings of the conversation to the appropriate authorities

Trying cerebral for a month was the worst mistake I ever made. They don’t care about mental health it’s all about the money. Therapist barely have open availability so you only see them once a month. I only used them for one month and they repeatedly kept charging my card 2 months later even after multiple denied transactions. I emailed them to cancel my subscription after they sent me a confirmation email I kid you not the following day they charged me $85!! It’s already the end of December and I haven’t used any services since early October. When I asked for a refund they said they don’t offer refunds. Then I called and they only offered a 30% refund. that is a $25 refund meaning they kept $60 and I didn’t even use their service!! They are cheating people with mental illness and it’s sad. They don’t care about you. they are money hungry scammers. Rating 0/10

Update: I was able to finally sort this out, and got a refund of the month I cancelled thanks to Meagan who responded to my review. My experience with support before this was poor. I can only think that most people don't succeed in canceling 'per their strict terms' and don't get refunded a penny. The subscription model (and suspending your account when you request to cancel, so you have to cancel at the end of your billing cycle and can't do it in advance so you won't forget, otherwise your appointments are cancelled / you can't meet with your counselor) Original review: I have had an awful experience rather than helping my health. I signed up a couple of months ago to treat previously assumed but undiagnosed ADHD. I met with a care provider and was given a prescription, did not do anything good, couldn't meet with them again for another month. Didn't complete intake and somehow got assigned a therapist I knew nothing about. I decided to cancel, but that turned into a nightmare, as it is convoluted process then they disable your account immediately, so you're forced to have them reinstate it if you want to get anything out of what you've already paid, and wait and try to time your cancellation so you can use the services you've paid for but then not get billed for next month. I tried to meet with a counselor, who in response to my concerns about ADHD symptoms of feeling overwhelmed and unable to be productive could only suggest I need more pressure to get things done. Not helpful. This feels like fraudulent billing practices and terrible policy. Support is friendly and just reiterates the policies I was not aware of rather than being reasonable or helpful in any way. They won't escalate the case either. They are an unethical company that does not care about the mental health of the patients they purport to support.

My care team is great! The business aspect could use some work and being able to make contact with someone when you are unable to figure out what your paying for or wanting to change your plan. There isn't an easy way to see the different plans without your plan changing and then you having a new plan with outrageous charges coming from your account and losing the counselor you thought you were going to see. Outside of this it was good.

My first experience was not great, but the issues were resolved. I am very happy with both my prescriber and my therapist, and the way my complaint was treated by Cerebral.